Field service automation, machine-to-machine (M2M), and Internet of Things (IoT) solutions are providing more data than ever before to service organizations related to technician efficiency, first-time fix rates, response times, parts usage, billing, and more.
But data alone isn’t enough to act upon. What’s needed is insight, gained from Big Data and analytics tools
that convert this glut of data into actionable, real-time intelligence that can then be used to make faster, more informed decisions to drive service excellence.
In this white paper, you’ll discover why field service organizations that adopted analytics technology have seen:
Learn why linking users with data and analysis tools is paramount, and how it can be done effectively within your own organization.