{"version":"1.0","provider_name":"Aftermarket Business Platform","provider_url":"https:\/\/www.copperberg.com\/aftermarketeurope","title":"Building Customer Centric Operations - Aftermarket Business Platform","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"LicPSXGkHS\"><a href=\"https:\/\/www.copperberg.com\/aftermarketeurope\/building-customer-centric-operations\/\">Building Customer Centric Operations<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.copperberg.com\/aftermarketeurope\/building-customer-centric-operations\/embed\/#?secret=LicPSXGkHS\" width=\"600\" height=\"338\" title=\"&#8220;Building Customer Centric Operations&#8221; &#8212; Aftermarket Business Platform\" data-secret=\"LicPSXGkHS\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"One of the central themes of the 2017 \u201cAfter:Market business platform\u201d is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? In this article, we aim to explore this question through the different presentations at this year\u2019s event, in the hope that it helps you identify&nbsp;Continue Reading","thumbnail_url":"https:\/\/www.copperberg.com\/aftermarketeurope\/wp-content\/uploads\/2017\/09\/141130-Nick-Frank-BW-copy-Small-200x300.jpg"}