QUESTION: What do the co-creator of Skype and the world’s most knowledgeable man on Brexit have in common?
ANSWER: They’ll both be speaking at the 7th Annual Spare Parts Business Platform on February 13th, in Stockholm!
Here’s a rundown of what you CANNOT miss out on:
14.00 SERVICE MASTERY DAY – HOW TO DELIGHT THE USER IN A DIGITAL WORLD
Learn from one of the creators of SKYPE on how to delight the user in a digital world. What needs to be done to secure the innovation intent, but even more fundamental: How can sales be built into the product, so that your customers will be part of your sales force by sharing their stories of delight. How can you as organization increase the frequency of that message, to create that friction-free story?
ABOUT JONAS KJELLBERG:
Jonas Kjellberg has been responsible for the online business area at Investment Ab Kinnevik, the Swedish owner of leading e-commerce companies, including Zalando, lamoda, Jabong, Avito and CDON.com (he also sits in the latter’s board). In addition to taking care of professional responsibilities, Jonas is an avid investor and coaches entrepreneurs. Moreover, he was the founder of Player.io sold to Yahoo and Chairman of the board of iCloud sold to apple.
Jonas Kjellberg, was also one of the creators of SKYPE, and is a much appreciated lecturer at Stanford University and Stockholm School of Economics where he lectures on entrepreneurship and how to create a winning sales culture. During an inspiring hour he will highlight the key question in sales.
He is the author of GEAR UP, test your business potential and plan your path to success.( Wiley, Capstone ) and Gear Up Bring Business Opportunities to Life (Gear Up Ventures AB, 2013) and Business Creation (Gear Up Ventures, 2013). The first one is a helpful book for those who are starting their own business. The second one is a workbook for those who want to test or create a business opportunity.
Jonas has a MBA from Uppsala University and an engineering degree from the Royal Institute of Technology in Stockholm.
His focus is on how to delight the user? What needs to be done to secure the innovation intent, but even more fundamental: How can sales be built into the product, so that your customers will be part of your sales force by sharing their stories of delight. How can you as organization increase the frequency of that message, to create that friction free story.
16.00 BREXIT – WHAT WILL IT MEAN FOR YOU?
Brexit will have a tremendous impact on import/export between the EU and the UK. Learn from one of the leading experts in the world, Lars Karlsson, on how Brexit will impact manufacturing organizations selling/buying spare parts between the UK and the EU. Lars was commissioned by the European Parliament Constitutional Committee to write a report on technical possibilities for border solutions in the post-Brexit environment: SmartBorder 2.0, what is now the basis for the UK so called MaxFac Border solution. Since then he has also testified about the report and how to design the future UK-EU borders to the UK House of Commons, Exiting the EU Committee and to the UK House of Lords.
Lars Karlsson, CEO & Managing Director, KGH Global Consulting