Copperberg is very excited to announce a new addition to the speaker line-up of the Aftermarket Business Platform: NY Times Bestselling Author Ron Kaufman.
Ron is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients across the world, and his energetic keynotes have inspired millions.
At the Aftermarket Business Platform, Ron will host the Service Mastery Day on how to Uplift your Service with a culture of Excellence. More specifically, the Seminar will focus on:
Power, Value, and Importance of Service
Understanding the importance of nurturing relationships with customers
How to interact between departments towards a common goal
Differentiate on Service: how a Culture of Excellence becomes a competitive advantage
Communicating your Culture to your customers
In order to make this as relevant as possible for your organization, the Seminar will be follow by roundtable discussions where in focused groups you will be able to share how to implement Ron’s methodology within your organization. Finally, a Panel Discussion hosted by Ron will close the Service Mastery Day.