upcoming

Deliver a B2C-like eCommerce Experience: Dynamic Pricing and Personalization

Date:
05 MAY 2021 — 10:00 CET

Key Takeaways:

  • Transitioning eCommerce from a static order entry system to be dynamic and personalized
  • Setting a pricing strategy that’s differentiated between new and returning customers
  • Determining which prices to show to which customers in various scenarios
  • Deploying actionable pricing, technology, and personalization tactics online

Available on demand

The state of international digital commerce in manufacturing

Key Takeaways:

  • Is this the right time for manufacturers to expand digital commerce and grow globally?
  • Do they experience the pressure for a further or even more rapid transformation?
  • How does this affect the dilemma of central vs local organisation of e-commerce?
  • and more…

Presenters for this webinar:

  • Thomas Areskoug, VP Digital Platforms, Atlas Copco Industrial Technique
  • Herbert Pesch, Founder/CCO, Evident
  • Gerrit Enthoven, Director EMEA-West, Intershop
  • Marco Kranz, Digital Product Owner E-Commerce Tools, ZEISS Medical Technology

How Sysmex Achieved Rapid Value With AI For Service

Key Takeaways:

  • How to plan an AI project that earns quick wins and ROI
  • Ways to avoid hidden costs and resources required for a successful AI deployment
  • How to find AI solutions that empower the entire workforce to solve difficult service challenges
  • How AI has simplified their data process and delivers discernible insights

Presenters for this webinar:

  • Adan Deroche, Customer Care Systems & Technical Consulting Director, Sysmex America, Inc.
  • Pete Tregarthen, Customer Care Systems Sr. Manager, Sysmex America, Inc.
  • Edwin Pahk, VP of Product Marketing & Business Development, Aquant
  • Thomas Igou, Head of Content, Copperberg

 

Strategies for Personalisation in the Spare Parts Business (Going beyond E-commerce)

Key Takeaways:

  • Overview of the toolset available for an OEM to personalise the spare part business
  • Business Impact of Asset Management and Serial Number Handling
  • Steps to minimize the risks of losing market share to third party vendors

Presenters for this webinar:

  • Mattias Löfstrand, CEO and Founder, Signifikant
  • Lars Nilsson, VP After Sales Business, Ålo
  • Thomas Igou, Head of Content, Copperberg

 

How to organise global ecommerce in a complex B2B environment?

Key Takeaways:

  • Key ingredients to get started
  • Local versus central dilemma
  • Challenges entering new markets

Presenters for this webinar:

  • Thomas Areskoug, VP Digital Platforms Atlas Copco Industrial Technique
  • Daniel Tholander, Director of Commercial Excellence, Rockwool
  • Florian Kriz, Senior Manager Spare Parts, Vanderlande

 

Service KPIs in 2021: how does your team measure up?

Key Takeaways:

  • How you rank vs your peers for KPIs like FTFR and MTTR
  • The business impact of technician skill level, in real numbers
  • Strategies for bridging the technician skills gap with AI

Presenters for this webinar:

  • Ron Pasquale, Director Strategic Programs, Ericsson
  • Edwin Pahk, VP of Product Marketing and Business Development, Aquant
  • Thomas Igou, Head of Content, Copperberg

 

Optimise, Transform and Re-invent

Panel Discussion

Join IBM and Sandvik to learn about the end-to-end journey in tackling large transformation programs and lessons learned. Understand what it will take to create competitive advantage and truly differentiating experiences designed for a digital and cognitive world.

Presenters for this webinar:

  • Petri Mannonen, Product Line Manager, Sandvik
  • Hans Bracke, Service Transformation Global Lead, IBM
  • Robert McDonald, Vice President, Global CRM Experience, IBM
  • Donna Walker, Director of IBM Support Transformation, Training and Skills, IBM

 

How FSM Deals with Predictive Maintenance

Key Takeaways:

  • How flexible software solutions provide better results
  • Why the ability to customize is vital for modern businesses
  • How to obtain value more rapidly

Presenters for this webinar:

  • Marcin Białowąs, Business Development Manager, Comarch
  • Thomas Igou, Head of Content, Copperberg

 

How to boost production through data-driven OEE

Key Takeaways:

  • How has Husqvarna used Aptean OEE to boost production
  • How has it benefited their business
  • How have they coped through the pandemic

Presenters for this webinar:

  • Björn Allvin, Project Manager, Husqvarna Group
  • Thomas Igou, Head of Content, Copperberg

 

The future of the Aftermarket organization

Key Takeaways:

  • A historical journey of the aftermarket organization
  • Factors influencing the change – is the perception of ownership changing?
  • What will not change the aftermarket business
  • Business model elements to consider for innovation
  • A comparison of typical aftermarket organizations vs those already advancing

Presenters for this webinar:

  • Kalle Aerikkala, Senior Business Consultant, Vendvao
  • Thomas Igou, Head of Content, Copperberg

 

Enabling new digital business models for Equipment Manufacturers

Key Takeaways:

  • The increasing demands from end-user organisations for equipment manufacturers to provide new services that support their changing operational needs and digital strategies
  • How digital technology allows equipment owners and operators to address skill shortages and improve operational performance and productivity of the equipment they rely on
  • Real-world examples of how equipment manufacturers are providing remote monitoring and on-demand subject matter expertise to support critical equipment using IoT and digital technology
  • Opportunities for product research and development organisations to use real-world operational data to improve their offerings over time

Presenters for this webinar:

  • Tilo Kaschubek, Director Cloud, Channels and Community – EMEA, OSIsoft
  • Thomas Igou, Head of Content, Copperberg
  • Andreas Buehler, Head of Development Mechatronics, Automation Project Design, Bausch + Ströbel
  • Karol Herta, Global Head of Automation, Merck Healthcare
  • Eivind Esaiassen, Senior Manager, Global Support, MHWirth

 

2020 GLOBAL B2B BENCHMARKS: THE HIDDEN COSTS OF INEFFECTIVE AND INEFFICIENT PRICING

Key Takeaways:

  • An overview of each pricing benchmark category
  • Quantitative and qualitative evidence to look for
  • How to measure your company against benchmarks
  • First steps to regaining profit margin loss in these categories

Presenters for this webinar:

  • Thomas Delloye, Director of Business Solutions Consulting, Zilliant
  • Thomas Igou, Head of Content, Copperberg

 

HOW TO FUTURE-PROOF MAINTENANCE OPERATIONS IN 2020 AND BEYOND

Key Takeaways:

  • The journey from reactive to proactive maintenance workflows and how each organization can benefit from this transition.
  • How to improve asset transparency and create digital maintenance processes.
  • Selecting the best types of maintenance strategies, based on the data driven insights of connected assets
  • How to operate more efficiently using IIoT, assessing and improving the reliability and performance of the assets, minimizing downtime

Presenters for this webinar:

  • Stevie Hay, Aptean Group Vice President for multiple industry specific EAM and manufacturing software solutions.
  • Johan Berglund, OEE & EAM lead for Moelven Digital Transformation project, Moelven ASA is one of Europes largest sawmill groups.

 

PANEL DISCUSSION PREPARING FOR THE POST-COVID 19 SERVICE SUPPLY CHAIN

Key Takeaways:

  • Discuss efficient methods to manage the upcoming post-Covid demand wave in service operations
  • Begin to pave a path to digitize and optimize the service parts supply chain
  • Build resiliency and flexibility in your business for the next disruption—big or small

Presenters for this webinar include:

Oliver Lemanski – CEO – OnProcess
Rahul Singh – CEO – Entercoms
Tom Parker – CEO – RL People
Rich Agostinelli – CEO – ByBox
Mawgan Wilkins – Head of Supply Chain – Orange Business Services
Thomas Igou – Head of Content – Copperberg

TACKLING TODAY´S CHALLENGES WHILE SETTING THE STAGE FOR SERVITIZATION SUCCESS

Learn how:

– Munters evolved their business model to move away from break/fix work and toward guaranteeing uptime to customers
– Technology like Remote Assistance can evolve from a tool used for business continuity to a tool that will help companies move toward outcomes-based service
– Munters deployed remote assistance for various use cases across their manufacturing and field service divisions

Presenters for this webinar include:

Sarah Nicastro, Field Service Evangelist, Future of Field Service
Roel Rentmeesters, Director Global Customer Service, Munters

THE NEXT LEVEL OF AFTER-SALES BUSINESS

Learn how you can empower your customers and stand out from your competitors with a 360° customer focus. Copperberg and Intershop will share practical examples of various leading companies such as Trumpf, Wuerth, ShipSupport.com and many more.

Presenters for this webinar include:

Tobias Giese, Global VP Digital Solutions Manufacturing, Intershop
Dirk-Jan Goudswaard, Director Marketing, ShipSupport
Thomas Igou, Head of Content, Copperberg

FIELD SERVICE VIRTUAL SUMMIT 2020

Digitalisation has the right tools for Field Service Directors and Leaders to manage their mobile workforce, be able to schedule visits and monitor equipment conditions remotely and provide expert knowledge to the field using virtual and augmented devices.
In the 2020 edition, Field Service Summit returned with an even more engaging value proposition: ‘’Taking a step towards Smart Field Service’’.

At the turn of the decade we seek to discuss three main topics:

  • Upgrading Processes: Having discussed the digital tools and technologies, it’s time to consider the strategy and process changes needed to fully utilise these advancements.
  • Smart Workforce: The integration of IoT devices, RPAs and robots in Field Service will require continuous training, integration and coordination amongst the decision makers and the workforce.What do you do to manage your customers increasing expectations with cross-industry comparison?
  • Change Management: All the technology implementations and movement towards smart Field Service requires change management at the core of the organization driven by the leadership team.

THE ESSENTIALS OF A DIGITAL SERVICE BUSINESS – COPPERBERG ONLINE SUMMIT

For the past couple of decades, the digital storm has been knocking down industries after industries. What makes you think you’re not next?

In this exclusive Copperberg Online Summit, we’re proud to present two exciting speakers who’ll walk us through on the essentials of creating a digital service business. With only 31% of organizations having a clear digital strategy, it’s time for the manufacturing sector to get ready, before it’s too late.

Presenters for this webinar include:
Julia Möller, Owner, Tigris-Consulting
Nikolaus Obwegeser, Research Scientist, IMD Business School

THE NEW SERVICE AND MAINTENANCE MODELS: IIOT TECHNOLOGY DRIVES REVENUE AND PROFIT

While the Industrial Internet of Things (II0T) is enabling service and maintenance organizations to cut costs while delivering better customer experiences, improvements in technology are now allowing innovative companies to utilize that connectivity to build new revenue streams and even new businesses.

Presenters for this webinar include:
Olof Hedin, CDO, Quant
Warren Chaisatien, Global Head of IoT Customer Engagement Marketing, Ericsson
Graham Cox, Digital Transformation Manager, PTC