PANEL DISCUSSION PREPARING FOR THE POST-COVID 19 SERVICE SUPPLY CHAIN

Key Takeaways:

  • Discuss efficient methods to manage the upcoming post-Covid demand wave in service operations
  • Begin to pave a path to digitize and optimize the service parts supply chain
  • Build resiliency and flexibility in your business for the next disruption—big or small

Presenters for this webinar include:

Oliver Lemanski – CEO – OnProcess
Rahul Singh – CEO – Entercoms
Tom Parker – CEO – RL People
Rich Agostinelli – CEO – ByBox
Mawgan Wilkins – Head of Supply Chain – Orange Business Services
Thomas Igou – Head of Content – Copperberg

TACKLING TODAY´S CHALLENGES WHILE SETTING THE STAGE FOR SERVITIZATION SUCCESS

Learn how:

– Munters evolved their business model to move away from break/fix work and toward guaranteeing uptime to customers
– Technology like Remote Assistance can evolve from a tool used for business continuity to a tool that will help companies move toward outcomes-based service
– Munters deployed remote assistance for various use cases across their manufacturing and field service divisions

Presenters for this webinar include:

Sarah Nicastro, Field Service Evangelist, Future of Field Service
Roel Rentmeesters, Director Global Customer Service, Munters

THE NEXT LEVEL OF AFTER-SALES BUSINESS

Learn how you can empower your customers and stand out from your competitors with a 360° customer focus. Copperberg and Intershop will share practical examples of various leading companies such as Trumpf, Wuerth, ShipSupport.com and many more.

Presenters for this webinar include:

Tobias Giese, Global VP Digital Solutions Manufacturing, Intershop
Dirk-Jan Goudswaard, Director Marketing, ShipSupport
Thomas Igou, Head of Content, Copperberg

FIELD SERVICE VIRTUAL SUMMIT 2020

Digitalisation has the right tools for Field Service Directors and Leaders to manage their mobile workforce, be able to schedule visits and monitor equipment conditions remotely and provide expert knowledge to the field using virtual and augmented devices.
In the 2020 edition, Field Service Summit returned with an even more engaging value proposition: ‘’Taking a step towards Smart Field Service’’.

At the turn of the decade we seek to discuss three main topics:

  • Upgrading Processes: Having discussed the digital tools and technologies, it’s time to consider the strategy and process changes needed to fully utilise these advancements.
  • Smart Workforce: The integration of IoT devices, RPAs and robots in Field Service will require continuous training, integration and coordination amongst the decision makers and the workforce.What do you do to manage your customers increasing expectations with cross-industry comparison?
  • Change Management: All the technology implementations and movement towards smart Field Service requires change management at the core of the organization driven by the leadership team.

THE ESSENTIALS OF A DIGITAL SERVICE BUSINESS – COPPERBERG ONLINE SUMMIT

For the past couple of decades, the digital storm has been knocking down industries after industries. What makes you think you’re not next?

In this exclusive Copperberg Online Summit, we’re proud to present two exciting speakers who’ll walk us through on the essentials of creating a digital service business. With only 31% of organizations having a clear digital strategy, it’s time for the manufacturing sector to get ready, before it’s too late.

Presenters for this webinar include:
Julia Möller, Owner, Tigris-Consulting
Nikolaus Obwegeser, Research Scientist, IMD Business School

THE NEW SERVICE AND MAINTENANCE MODELS: IIOT TECHNOLOGY DRIVES REVENUE AND PROFIT

While the Industrial Internet of Things (II0T) is enabling service and maintenance organizations to cut costs while delivering better customer experiences, improvements in technology are now allowing innovative companies to utilize that connectivity to build new revenue streams and even new businesses.

Presenters for this webinar include:
Olof Hedin, CDO, Quant
Warren Chaisatien, Global Head of IoT Customer Engagement Marketing, Ericsson
Graham Cox, Digital Transformation Manager, PTC