November 18th – 19th 2020 Hotel Birger Jarl, Stockholm, Sweden
Jan Fagernäs
Jan Fagernäs, Knowit
Jan Fagernäs
Head of CX
Knowit Experience Finland

Originally from Helsinki, Jan has spent the majority of his career creating digital experiences in Finland and internationally. From industry-leading, responsive web experiences at Nokia to creating design systems and driving ecommerce design for Microsoft in the US. A design thinker by nature, Jan is a passionate advocate of customer-centric thinking, and believes creating holistic customer insights by combining analytics with qualitative research.