Expand into solutions. Increase the aftermarket. Extend the share of the business. Secure long term agreements or generate more service contracts. Launch service products. Or strengthen, establish. Globalize. Grow. Whatever adjective you use in management meetings to describe the vision of your service business this year, it’s an adjective with positive resonance and translates to a healthy foundation with an awareness that it’s time to unlock your service potential.
Competence as the epicenter of change
It is evident that traditional industrial companies are about to change greatly very soon. The reality of the internet of things is here already.
Digitalization, automation, robotization and servitization are all key to what actually gives a competitive edge to the traditional manufacturer but what is it exactly that needs to happen going forward?
IoT is an overhyped buzzword. You probably see it written, discussed, analyzed, dissected more times per week than anything else. But if we look beyond the name itself, where do you stand today on the journey?
Customer expectations are changing. Just as we’ve seen in recent months in politics with traditional parties and politicians being swept aside by disruptive newcomers who understood the market’s need for change, so too are your customers’ expectations changing.