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April 2019

Field Service Summit

April 3 @ 08:00 - 17:00
The Slate – Warwick Conference Centre, The University of Warwick
Coventry, CV4 7SH United Kingdom
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In 2018 we explored how service organizations could find the voice of the customer and commit to exceeding customer expectations to increase financial performance. We looked at how the The Internet of Things could activate democratized, preventive, proactive, prescriptive preventive, reactive service to customer. We delved into how device connectivity, Augmented Reality and Artificial Intelligence deeply transformed the entire service lifecycle into a series of high-precision automatism with limited down-time and strategically engineered reactions and operations. In 2019, and for…

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Spare Parts Summit

April 4 @ 08:00 - 17:00
The Slate – Warwick Conference Centre, The University of Warwick
Coventry, CV4 7SH United Kingdom
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Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviors (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is the only key to success. Thankfully, most manufacturers have understood that servitization is the way forward, because it helps lock in the installed base, it has the potential for more stable revenues, it increases the differentiation of services, it…

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May 2019

Manufacturing Pricing Excellence

May 21 @ 08:00 - May 22 @ 17:00

A huge thanks to everyone who attended the 6th Annual Manufacturing Pricing Excellence in Milan for another successful event! It was great to see so many pricing leaders from all corners of Europe to discuss the biggest challenges and opportunities they face both on the short and long term. There were many interesting conversations, from how to develop a multichannel communication on pricing both towards a company’s salesforce and customer (as a key to success), to the importance and how…

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June 2019

Field Service Forum

June 4 @ 08:00 - June 5 @ 17:00
Novotel Amsterdam City Hotel, Novotel Amsterdam City Europaboulevard 10
Amsterdam, Netherlands
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At the 5th Annual Field Service Forum in Amsterdam in 2018, more than 150 field service industry practitioners gathered to ponder on the Future of Customer Engagement, devise a customer-centric leadership strategy and to explore the practical aspects of the experience economy . A series of thought provoking presentations addressed the realities of the age of outcome-based field service and instant satisfaction), where organizations’ competitive advantage is not the versatility of their product range but their ability to deliver a…

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October 2019

Aftermarket Business Platform

October 16 - October 18

Expand into solutions. Increase the aftermarket. Extend the share of the business. Secure long term agreements or generate more service contracts. Launch service products. Or strengthen, establish. Globalize. Grow. Whatever adjective you use in management meetings to describe the vision of your service business this year, it’s an adjective with positive resonance and translates to a healthy foundation with an awareness that it’s time to unlock your service potential. There is an optimistic feeling among Service Leaders within the manufacturing industry,…

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