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Who should attend the 5th 
Annual Field Service Forum?

If you are involved in service lifecycle management, you may have just won the IoT/digitalization roll-out challenge and your most important test now is to learn how to put your customer at the core of your service strategy.

You may have started with working on your service team and thought that you could then implement key customer-relation-ship-management guidelines to stick to.

You must have tried to transform your field technicians into soft-skilled brand ambassadors in order to capitalize on their status as first and sometimes single point-of-contact (front line) with the customers. 

At this 4th Annual Field Service Summit, Field Service Executives will be taught how to design a memorable service experience that transforms serial drifters  – as in customers who jump from one field service provider to another – into long-term reliable partners. 


Delegate Profile 

xVP/Heads of/Directors/Managers 


 Field Service 

 Aftersales / Aftermarket 

 Customer Service 


 Operations / Customer Operations 

 Service & Support 

 Sales & Marketing  


Industry Focus 

 Aerospace, Defence

 Water & Utilities 

 Power Engines & Electric Transmission  

 Marine, Oil & Gas 

 Telecom & Utilities 


 Transportation Equipment

 Chemical and Allied Material 

 Electronic and Electrical Equipment 

 Metal & Fabricated Metal 
 Stone, Clay, Glass, and Concrete Products