Empolis – Empowering Service Excellence
Empolis Service Express is an AI-powered expert system that assists support agents and service technicians in solving complex cases faster and more efficiently. As an effective approach to meet the challenges of demographic change and imminent loss of expertise, the platform provides a full range of capabilities. The intelligent search function, guided troubleshooting, mobile app and remote support is complemented by knowledge transfer modules. The result: cutting-edge knowledge management offering the right information in the right context at the right time in a central portal across all data sources, documents and media. And empowering you to achieve service excellence.
That’s why nearly 700,000 professional users around the world work with Empolis software daily to serve approximately 40 million end customers. Empolis is also an associate of the German Research Center for Artificial Intelligence (DFKI), Germany’s leading research center in the field of innovative software technologies based on AI methods.
Learn more: https://www.service.express/en/