Editors note

With technology setting into Field Services and majority of Field Service leaders in the organisations realising the value of the Experience Economy, Field Services today is moving slowly but steadily towards becoming Smart. The use cases of digitalisation have given way to pilot projects and customers are jumping on-board to support the Field Service organisations with trust, cooperation and most importantly their sensitive data.

Digitalisation has the right tools for Field Service Directors and Leaders to manage their mobile workforce, be able to schedule visits and monitor equipment conditions remotely and provide expert knowledge to the field using virtual and augmented devices.
In 2020, Field Service Summit returns with an even more engaging value proposition: ‘’Taking a step towards Smart Field Service’’.

At the turn of the decade we seek to discuss three main topics:

  • Upgrading Processes: Having discussed the digital tools and technologies, it’s time to consider the strategy and process changes needed to fully utilise these advancements.
  • Smart Workforce: The integration of IoT devices, RPAs and robots in Field Service will require continuous training, integration and coordination amongst the decision makers and the workforce.What do you do to manage your customers increasing expectations with cross-industry comparison?
  • Change Management: All the technology implementations and movement towards smart Field Service requires change management at the core of the organization driven by the leadership team.

 

Adrian Cirlig
Content Manager
Copperberg