Tue, April 7th 2020
#SessionSpeaker(s)Time (CET)
1 Chairman’s Opening Remarks11.00
210 Things You Need to Know About Moving from Customer Service to E.P.I.C. Customer ExperienceAlex Mead 11.10
3Keynote: Topic TBA (ServiceMax)12.00
4Panel Discussion: How will Field Service Industry Change in the Coming YearsNick Frank , Matt Rudden 12.35
6AR/AI Powered Service Life-Cycle for Technicians and Customers (Sightcall)14.00
7Competence Management in the Digital EraDavid Hogg 14:35
8Panel Discussion: The Impact of COVID-19 on the Future of Field Service (Sightcall, Syncron, FLS, BT)15.10
9Digital Value Creation15.40
10Chairman’s Closing Remarks16.40