Alex Mead

Alex Mead

Alex Mead

Alex Mead knows what it takes to transform Customer Experience and summarises it through his E.P.I.C technique to achieving exceptional customer experience. He has a deep practical understanding of customer service & contact centre best practice, digital contact transformation & CRM implementation.

Alex is a Customer Service Experience Director with consistent achievements leading world-class contact centre, customer service, sales & operations teams. He is highly successful at digital and omnichannel transformation, CRM design & customer operations improvement.

Alex is a hands-on leader, inspiring teams to deliver consistent Customer Service Experience innovation & success, delivering exceptional levels of customer service across all channels. He is passionate about delivering the very best levels of customer experience.

The secret behind Alex’s success is ‘thinking like a customer’, but also understanding what employees need to ‘delight a customer’ (CX & EX) considering the needs from both sides.

Alex is comfortable working at an executive level, whilst also being hands-on, he has global experience across over 20 countries delivering outstanding customer service & experience improvements, across a range of sectors and environments.

Alex’s recent accomplishments include:

  • Delivery of high-touch, best in class luxury consumer experiences for Global Premium Whisky brand
  • Masterminded an award-winning digital Customer Experience strategy creating a standout leader in global travel. Result: 99% of customers now say they would book again
  • Transformed logistics sector; Pioneered real-time delivery tracking & proactive time of delivery messaging, winning multiple CX awards