Bill Pollock is President & Principal Consulting Analyst at Strategies For Growth (SFG), an independent research analyst and consulting firm based in the U.S. He is a prolific author and speaker on all things service, and a long-time contributor to the industry’s leading trade publications and conferences. He has had more than 350 articles, columns and features published in services trade journals including Field Service Digital, Field Service News (UK), Field Technologies, Future of Field Service, Reverse Logistics and Warranty Week, among others. He has also twice been cited by Field Service News as “One of the Twenty Most Influential People in Field Service”. Visit Bill’s Blogsite at www.PollockOnService.com, or e-mail him at firstname.lastname@example.org.