Join Mark Hessinger, Senior Vice President of Global Customer Success at 3D Systems Corporation, and Aquant. We’ll take a deep dive into how to leverage previously hidden data into transformational insights.
Learn more about 3D Systems’ service journey, including how the organization:
- Implemented systems – like Service Insights – to capture helpful data and keep stakeholders informed of product strategies
- Used data to manage all parts of the business – from customers to supply chains to engineering
- Leveraged Customer Risk Scores to identify service issues and resolve them before they spiral out of control