Exclusive Keynote Webinar — 15 june 2022 — 09:00 CET
Transform Outdated Service Processes With a New Look at Traditional Data
With the right data, what type of insights can a business unlock – and, more importantly, how can it use that information to create memorable service experiences for its clients?
Join Mark Hessinger, Senior Vice President of Global Customer Success at 3D Systems Corporation, and Aquant. We’ll take a deep dive into how to leverage previously hidden data into transformational insights.
Learn more about 3D Systems’ service journey, including how the organization:
- Implemented systems – like Service Insights – to capture helpful data and keep stakeholders informed of product strategies
- Used data to manage all parts of the business – from customers to supply chains to engineering
- Leveraged Customer Risk Scores to identify service issues and resolve them before they spiral out of control
Mark Hessinger, SVP Global Customer Success, 3D Systems
Mark Hessinger is the Senior VP of Global Customer Services at 3D Systems Inc. and is responsible for all functions enabling customer success. He is an experienced leader that drives organizations to higher performance through analytics, knowledge management, and integrated platform development. A visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable, and scalable solutions that deliver greater customer satisfaction and loyalty.
Sidney Lara, Service Principal, Aquant
Sidney is an industry principal with extensive service experience in new product development, product support, and field service operations. He is a visionary leader who embraces change and leverages data to make sound business decisions.
Please bring your thoughts, ideas, and comments to what is set to be an extremely interesting and timely discussion.