Webinars

Copperberg webinars give the opportunity to gain knowledge and interact with a specific topic for 45-60 mins, without leaving your desk! Having conducted webinars along with leading partners for many years, we have an extensive library of past and upcoming webinars – ranging from high-level strategic to hands-on technology-based topics.

Upcoming events

Available on demand

Whether you attend the live webinars or watch them later on-demand, be sure to leave the session with some great new ideas and perspectives.

Upcoming events

WEBINAR — 30 NOVEMBER 2022

Innovate Through Service: How to Transform Your Field Service Operations to Strengthen Your Service Offering?

Daniel Rose / Paolo Manfrin

WEBINAR — 5 DECEMBER 2022

The 2023 State of Aftermarket Business in the Industrial Manufacturing Sector

Mitchell D Lee / Kalle Aerikkala

WEBINAR — 8 DECEMBER 2022

Turbulent Waters Ahead: Moving Beyond Traditional Service Performance KPIs to Manage Costs and Measure Success

Sidney Lara / Marco De Sanctis / Lisa Hellqvist

WEBINAR — 15 DECEMBER 2022

The Voice of Digital Leaders in Manufacturing – Learn From the Best in B2B Digital

Peter Simon / Herbert Pesch / Jelle Rijswijk / Lisa Hellqvist

Available on demand

WEBINAR 2022

The Elephant in the Room in B2B Commerce: The Digital Customer Experience in the Aftermarket Is Way Behind Expectations – And OEMs Are Feeling the Pain

Lorenzo Andreani / Philipp Descovich / Lisa Hellqvist

WEBINAR 2022

E-Commerce for B2B — How Can Businesses Translate Personal Relations Into a Digital Experience?

Seyamak Arkannia / Lukas Baranauskis

WEBINAR 2022

How Do Intelligent Enterprises Like VINCI Energies Transform Their Service Business?

Thomas Aoudia / Paolo Manfrin

WEBINAR 2022

Whose Fault Is It Anyway: User-Error vs. Defective Parts

Sidney Lara / Lisa Hellqvist

Webinar 2022

The Voice of Digital Leaders in Manufacturing: how to put digital at the heart of your growth strategy?

Gunnar Berg / Gerrit Enthoven / Herbert Pesch / Lisa Hellqvist

WEBINAR 2022

Activate Service Data: Aligning Teams, Customers, Equipment, and Processes

Sidney Lara / Michael Ferraro / Lisa Hellqvist

WEBINAR 2022

Pricing Data is Ubiquitous, are You Using it?

Israel Rodrigo / Aaron Ames / Lisa Hellqvist

WEBINAR 2022

Why First Time Fix Rates Don’t Reflect Customer Satisfaction

Sidney Lara / Pierre Malboeuf

WEBINAR 2021

The Voice of Industry Leaders: Commerce and Digital Adoption in Manufacturing

Gerrit Enthoven / Herbert Pesch / Joakim De La Chapelle / Lisa Hellqvist

SEMINAR 2021

The Visual Support Technology Imperative – How to Empower an Information-Enabled Service Organization

Brian Dreyer / Charlotte Thorpe-Costa / Lisa Hellqvist

SEMINAR 2021

How to Leverage Real-Time Visibility into Assets to Make Decisions Proactively and Maintain Customer Excellence

Coen Jeukens / Lisa Hellqvist

WEBINAR 2021

The State of International Digital Commerce in Manufacturing

Thomas Areskoug / Herbert Pesch / Gerrit Enthoven / Marco Kranz

WEBINAR 2021

How Sysmex Achieved Rapid Value With AI For Service

Edwin Pahk / Thomas Igou / Pete Tregarthen / Adan Deroche

WEBINAR 2021

Strategies for Personalisation in the Spare Parts Business (Going beyond E-commerce)

Lars Nilsson / Thomas Igou / Mattias Löfstrand

WEBINAR 2020

How to Organise Global E-commerce in a Complex B2B Environment?

Daniel Tholander / Florian Kriz / Thomas Areskoug

WEBINAR 2020

Service KPIs in 2021: How Does Your Team Measure Up?

Edwin Pahk / Thomas Igou / Ron Pasquale

PANEL DISCUSSION 2020

Optimise, Transform and Re-invent

Petri Mannonen / Hans Bracke / Robert McDonald / Donna Walker

WEBINAR 2020

How FSM Deals with Predictive Maintenance

Thomas Igou / Marcin Białowąs

WEBINAR 2020

How to Boost Production through Data-Driven OEE

Thomas Igou / Björn Allvin

WEBINAR 2020

The Future of the Aftermarket Organization

Thomas Igou / Kalle Aerikkala

WEBINAR 2020

Enabling New Digital Business Models for Equipment Manufacturers

Thomas Igou / Tilo Kaschubek / Karol Herta / Andreas Buehler / Eivind Esaiassen

WEBINAR 2020

2020 Global B2B Benchmarks: The Hidden Costs of Ineffective and Inefficient Pricing

Thomas Igou / Thomas Delloye

WEBINAR 2020

How to Future-Proof Maintenance Operations in 2020 and Beyond

Stevie Hay / Johan Berglund

PANEL DISCUSSION 2020

Preparing for the post-Covid 19 Service Supply Chain

Thomas Igou / Oliver Lemanski / Rahul Singh / Tom Parker / Rich Agostinelli / Mawgan Wilkins

WEBINAR 2020

Tackling Today’s Challenges While Setting the Stage for Servitization Success

Sarah Nicastro / Roel Rentmeesters

WEBINAR 2020

The Next Level of After-Sales Business

Tobias Giese / Thomas Igou / Dirk-Jan Goudswaard

SUMMIT 2020

Field Service Summit

James Doyle / Elizabeth Allanson / Kieran Notter / Tony Smith / Mark West / Nick Frank / Matt Rudden / Kris Oldland

SUMMIT 2019

The Essentials of a Digital Service Business

Julia Möller / Nikolaus Obwegeser

WEBINAR 2019

The New Service and Maintenance Models: IIoT Technology

Olof Hedin / Warren Chaisatien / Graham Cox