Service Lifecycle Management (SLM): The New Competitive Frontier
Service Lifecycle Management (SLM) is the profit-driven optimization of the system of processes employed by durable goods manufacturers and their service network partners to ensure products perform as promised after the sale.
In every manufacturing segment today, the competitive battleground is changing dramatically. Customers will be won or lost and financial targets will be hit or missed based on the efficiency and quality of service delivery. What’s driving this shift towards service-based value creation?
By Michael R. Blumberg, (CMC) and President & CEO of Blumberg Advisory Group, Inc