A recognized thought leader in Service. Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest Service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017 March was named as one of the most influential people in field service by Field Service News.