Podcast With Shep Hyken - The World's Most Acclaimed Customer Service Expert

Ahead of his appearance as the Service Mastery Day Leader @ the upcoming Field Service Forum in Amsterdam from May 30-31, 2018, Shep Hyken, the World’s Most Acclaimed Customer Service Expert and Wall Street Journal Best-Seller sat down with Kris Oldland from FieldServiceNews.

In this epic podcast, Shep give us a sneak preview of his upcoming presentation @ the Field Service Forum. He also shares some candid insights on customer-centric leadership for service organizations in the manufacturing world.

Airbus sets services goal, targets productivity gains

Airbus has set a goal of tripling services revenues from its commercial aircraft business to $10 billion within seven years and sharply reducing the number of times its jets are stranded on the ground for technical reasons.

It also targets measures worth 450 million euros ($555 million) in 2018 to improve productivity.

The latest sign of competitive pressures comes as Airbus prepares to announce possible job cuts due to slower production of its largest aircraft.

Source: CNBC

What Does Preventative Maintenance Mean For Parts Management…

What will the impact of servitization and the move to preventative maintenance that it entails have on parts and inventory management? Erik Kjellstrom, Pre-Sales Manager, Syncron tackled this question at the Aftermarket Conference in Hamburg last October. Kris Oldland followed up with him after the event to find out more more…

Are spare parts being overlooked by field service organisations?

This year’s first Spare Parts Summit UK (SPS UK) was held in Coventry on 12 April 2018. Attended by more than 150 field-service and logistics representatives from leading brands, the event was a coming together of ideas and an opportunity to share best strategies for ensuring customers get the right part, at the right time, in the right place. This blog post, from our partner Carousel, looks to explore the key findings from the event and what these say about the current state of the spare parts industry. 

Cars on the Blockchain? Six Ways Automakers Could Employ the New Technology

In February, Porsche earned the distinction of being the first automaker to successfully test blockchain, the distributed ledger technology best known for supporting cryptocurrencies, in their cars. However, they are far from the onlycarmaker exploring ways to integrate this promising technology into their vehicles. Nor are all manufacturers keen to do so in the same way.

Here are six ways Porsche and other carmakers hope to use blockchain to power the future of personal transportation.

Podcast With Shep Hyken - The World's Most Acclaimed Customer Service Expert

Ahead of his appearance as the Service Mastery Day Leader @ the upcoming Field Service Forum in Amsterdam from May 30-31, 2018, Shep Hyken, the World’s Most Acclaimed Customer Service Expert and Wall Street Journal Best-Seller sat down with Kris Oldland from FieldServiceNews.

In this epic podcast, Shep give us a sneak preview of his upcoming presentation @ the Field Service Forum. He also shares some candid insights on customer-centric leadership for service organizations in the manufacturing world.