Building a Future-Ready Service Model: How Tomra Transformed Service from Reactive to PredictiveJohn Smith2025-06-05T14:57:41+02:00June 5th, 2025|Aftermarket, Featured, Field Service|
Aftermarket Services: From Firefighting to FutureproofingDarya Antonova2025-04-30T11:31:26+02:00April 30th, 2025|Aftermarket, Featured|
Real-Time Aftermarket Insights: Proactive Monitoring for Enhanced Customer SatisfactionDarya Antonova2025-02-21T10:29:11+01:00February 21st, 2025|Aftermarket, Featured|
From Moving Parts to Data to Electrons: The Changing Servicescape in the Construction IndustryJohn Smith2025-02-21T09:54:18+01:00February 21st, 2025|Aftermarket, Featured, Manufacturing|
From Crisis to Resilience: A Sustainable Approach to Military Aftermarket ServicesJohn Smith2025-04-02T17:51:54+02:00February 18th, 2025|Aftermarket, Featured, Sustainability|
Seeing Around Corners: How Predictive Analytics is Reshaping Aftermarket LoyaltyDarya Antonova2025-02-10T09:30:45+01:00February 10th, 2025|Aftermarket, Featured|
The Foundation For Sustainable Aftermarket OperationsDarya Antonova2025-04-02T17:52:36+02:00February 7th, 2025|Aftermarket, Featured, Sustainability|
Overcoming Barriers to Circular Economy Models and DataDarya Antonova2025-02-05T08:02:59+01:00February 5th, 2025|Aftermarket, Featured|
Servitisation: A Powerful Lever For Sustainable GrowthDarya Antonova2025-04-02T17:53:05+02:00February 4th, 2025|Aftermarket, Featured, Sustainability|
Driving Revenue in the Aftermarket: Strategies for Building Stronger Customer LoyaltyDarya Antonova2025-01-30T10:59:53+01:00January 30th, 2025|Aftermarket, Featured|
Green Gains in the Aftermarket: How to Turn Sustainability into ProfitsJohn Smith2025-04-02T17:56:13+02:00January 14th, 2025|Aftermarket, Featured, Sustainability|
The Convergence of Digitalization and ServitizationDarya Antonova2025-02-26T20:26:41+01:00January 13th, 2025|Aftermarket, Featured, Field Service, Internet of Things, Manufacturing|
How the Concept of the Connected Manufacturer Accelerates Growth in the AftermarketJohn Smith2024-12-13T20:41:27+01:00December 13th, 2024|Aftermarket, Featured|
Loyal During Turmoil: How Titan Machinery Helps Ukraine’s Farmers to Feed the WorldJohn Smith2024-12-10T14:28:05+01:00December 10th, 2024|Aftermarket, Featured|
Transforming Service With Smart AnalyticsJohn Smith2024-12-06T17:24:04+01:00December 6th, 2024|Aftermarket, Featured, Field Service|
From Silos to Synergy: Transforming Customer Service From Fragmented Functions to Seamless Service ExcellenceJohn Smith2024-12-02T12:48:29+01:00December 2nd, 2024|Aftermarket, Featured|
From Insight to Action: How to Amplify Customer Centricity for Enhanced Service Lifetime Value?John Smith2024-11-19T20:31:16+01:00November 19th, 2024|Aftermarket, Featured|
Better Care for More People: Why Generating Demand for Advanced Services Is VitalJohn Smith2024-11-13T21:41:41+01:00November 13th, 2024|Aftermarket, Featured|
Decoding the Concept of Value in the Aftermarket and Service IndustryJohn Smith2024-06-28T11:15:05+02:00June 28th, 2024|Aftermarket, Featured|
Tapping Into the Potential of Your Installed Base for Aftermarket OptimizationJohn Smith2024-05-24T19:24:11+02:00May 24th, 2024|Aftermarket, Featured, Spare Parts|
Why Strategy Is Only as Good as Its Execution: Alignment for a Smarter, Better and More Efficient Service OperationJohn Smith2023-11-27T22:15:22+01:00November 27th, 2023|Aftermarket, Featured|
Composable Manufacturing: The Key to Flexibility in ServitizationJohn Smith2023-12-08T09:49:31+01:00November 23rd, 2023|Aftermarket, Featured|
Designing Your Organization to Service the CustomerJohn Smith2023-11-15T13:40:17+01:00November 15th, 2023|Aftermarket, Featured|
Service-First Business in a Digitized WorldJohn Smith2023-08-31T10:19:43+02:00August 31st, 2023|Aftermarket, Featured|
Making Service an Integral Part of Your BusinessJohn Smith2023-05-25T15:38:38+02:00May 25th, 2023|Aftermarket, Featured|
Why Aftermarket Players Pivot Toward Digital TwinsJohn Smith2023-03-09T16:46:16+01:00April 25th, 2022|Aftermarket, Featured, Spare Parts|
Understanding Customer Satisfaction: 15 Metrics to Gauge the User ExperienceJohn Smith2023-03-09T16:46:17+01:00April 21st, 2022|Aftermarket, Featured, Field Service, Manufacturing|
Designing for Service—How to Increase Customer Lifetime Value and Service MonetizationJohn Smith2023-03-09T16:46:19+01:00March 30th, 2022|Aftermarket, Featured, Pricing Excellence|
Aftermarket Logistics: How Does Last-Mile Delivery Affect Customer Satisfaction?John Smith2023-03-09T16:46:20+01:00March 22nd, 2022|Aftermarket, Featured|
How to Build Resilience in Your Supply Chain—5 Lessons from COVID-19, Brexit, Suez Canal, and MoreJohn Smith2023-05-06T15:42:08+02:00March 7th, 2022|Aftermarket, Featured, Supply Chain|
Equipment-as-a-Service Is Taking Over the Industrial Manufacturing SectorJohn Smith2023-03-09T16:46:53+01:00November 10th, 2021|Aftermarket, Featured|
Data Monetization Helps Manufacturers Press Ahead Towards Full Recovery Even in Times of CrisisJohn Smith2023-03-09T16:46:53+01:00November 3rd, 2021|Aftermarket, Featured|
Manufacturers Invest in Partner Ecosystems to Reinvent Aftermarket Offerings and Sustain GrowthJohn Smith2023-03-09T16:46:54+01:00October 27th, 2021|Aftermarket, Featured|
Total Experience Is a Competitive Differentiator in the Manufacturing Sector Amid Pandemic RecoveryJohn Smith2023-03-09T16:46:54+01:00October 19th, 2021|Aftermarket, Featured|
A Rising Trend Pushes Manufacturers to Mix Physical Products and Digital Services into Distinctive Aftermarket OfferingsJohn Smith2023-03-09T16:46:55+01:00October 12th, 2021|Aftermarket, Featured|
Can the B2B Sector Truly Adhere to the Same Amazon-Like Standards as the B2C Sector?John Smith2023-03-09T16:47:35+01:00August 30th, 2021|Aftermarket, Featured|
Some Firms Give Renewed Attention to Data Transparency As Their Installed Base Grows. Others Grapple with Obsolete MachineryJohn Smith2023-03-09T16:47:36+01:00August 24th, 2021|Aftermarket, Featured|
Aftermarket Players Entering the Age of Digital Service Should Place a Growing Focus on Educating CustomersJohn Smith2023-03-09T16:47:37+01:00August 17th, 2021|Aftermarket, Featured|
Making Organizational Change Happen When Everyone Is RemoteJohn Smith2023-03-09T16:51:02+01:00January 14th, 2021|Aftermarket, Featured|
The Subscription Business Model: Does It Make Sense in the Manufacturing Industry?John Smith2023-03-09T16:51:17+01:00December 11th, 2020|Aftermarket, E-commerce, Featured|
Reskilling for Future: Pandemic ‘double-disruption’ speeds up changes in the workforceJohn Smith2023-05-06T15:49:34+02:00December 7th, 2020|Aftermarket|
2020 Aftermarket Benchmark Survey ResultsJohn Smith2023-03-09T16:54:50+01:00November 16th, 2020|Aftermarket, Featured|
Communicating Your New Value-Added Offering to Customers After COVID-19John Smith2023-03-09T16:54:54+01:00September 25th, 2020|Aftermarket, Featured, Pricing Excellence|
Knowledge Management in the Digital EraJohn Smith2023-03-09T16:54:54+01:00September 23rd, 2020|Aftermarket, Featured, Field Service|
The Economy After COVID-19: Circular, Servitized, DigitalJohn Smith2023-03-09T16:54:56+01:00August 13th, 2020|Aftermarket, Featured|
How to Fit New IT Developments into Your Manufacturing LegacyJohn Smith2023-03-09T17:01:25+01:00April 23rd, 2020|Aftermarket, Featured, Field Service, Internet of Things|
(Non) Digital Disruption – Insights from Dr. Nikolaus ObwegeserJohn Smith2023-03-09T17:01:26+01:00April 21st, 2020|Aftermarket, Featured, Internet of Things|
How Digital Tools Can Help to Spread Know-How Within the CompanyJohn Smith2023-03-09T17:01:26+01:00April 2nd, 2020|Aftermarket, Featured, Field Service, Manufacturing|
Should You Rely on Your Own Distribution Network or on Dealers?John Smith2023-03-09T17:02:08+01:00March 27th, 2020|Aftermarket, Featured, Manufacturing, Spare Parts|
Video from Aftermarket Business PlatformJohn Smith2023-03-09T17:02:50+01:00November 22nd, 2019|Aftermarket, Featured|
Aftermarket 2019: Impressions from my first Copperberg business platform – Part 3John Smith2023-03-09T17:02:53+01:00November 8th, 2019|Aftermarket, Featured|
My impressions from Aftermarket Europe 2019 – Part 2John Smith2023-03-09T17:02:56+01:00November 1st, 2019|Aftermarket, Featured|
Aftermarket 2019: Impressions from my first Copperberg business platform – Part 1John Smith2023-03-09T17:02:59+01:00October 24th, 2019|Aftermarket, Featured|
Swedish manufacturing company SKF buys Predictive Maintenance Startup PresensoJohn Smith2023-03-09T17:03:53+01:00October 10th, 2019|Aftermarket, Manufacturing, Spare Parts|
Change management: 3 signs that show you need a change management planJohn Smith2023-03-09T17:03:54+01:00October 9th, 2019|Aftermarket, Featured, Manufacturing, Spare Parts|
The future of after-sale services: challenges, disruptions and trends delivered by industry expertsJohn Smith2023-03-09T17:03:56+01:00September 25th, 2019|Aftermarket, Featured, Spare Parts|
Podcast S01E01: What keeps you awake at nightJohn Smith2023-03-09T17:03:56+01:00September 24th, 2019|Aftermarket, Featured, Field Service|
Make the most of your data with data managementJohn Smith2023-03-09T17:03:59+01:00August 30th, 2019|Aftermarket, Featured|
What Brexit means for after-sales serviceIgor Jovanovski2023-03-09T17:04:01+01:00August 8th, 2018|Aftermarket, Featured|
Women in Service – We need to do more!Igor Jovanovski2023-03-09T17:04:01+01:00August 7th, 2018|Aftermarket, Featured|
Mika Karaila discusses Virtual RealityJohn Smith2023-03-09T17:04:44+01:00August 4th, 2018|Aftermarket, Featured|
Volvo Cars wants to double its sales by 2025, announced in a press release packed with mid-decade targetsIgor Jovanovski2023-03-09T17:04:50+01:00June 11th, 2018|Aftermarket, Featured|
Are machines really intelligent, or are they as dumb as a toaster?Igor Jovanovski2023-03-09T17:04:51+01:00May 22nd, 2018|Aftermarket, Featured|
The big benefits – and big problem – with big data and AIJohn Smith2023-03-09T17:04:52+01:00April 7th, 2018|Aftermarket|
Outcome economy set to drive new forms of product innovationJohn Smith2023-03-09T17:04:53+01:00April 7th, 2018|Aftermarket|
Technology brings futuristic remote maintenance to the presentJohn Smith2023-03-09T17:04:54+01:00April 7th, 2018|Aftermarket|
What Does Preventative Maintenance Mean For Parts Management…Igor Jovanovski2023-03-09T17:07:45+01:00January 23rd, 2018|Aftermarket, Featured, Field Service|
Technology is changing the value paradigm. It’s time to change management thinkingIgor Jovanovski2023-03-09T17:07:47+01:00January 8th, 2018|Aftermarket, Featured|
Digitisation & Servitisation: Start with the Customer and not the wordsIgor Jovanovski2023-03-09T17:07:48+01:00January 8th, 2018|Aftermarket, Featured|
