Why Aftermarket Players Pivot Toward Digital TwinsJohn Smith2022-04-25T13:31:00+02:00April 25th, 2022|Aftermarket, Featured, News, Spare Parts, Teodora Gaici|
Understanding Customer Satisfaction: 15 Metrics to Gauge the User ExperienceJohn Smith2022-04-21T14:08:47+02:00April 21st, 2022|Aftermarket, Featured, Field Service, Manufacturing, News, Radiana Pit|
Designing for Service—How to Increase Customer Lifetime Value and Service MonetizationJohn Smith2022-03-30T16:28:20+02:00March 30th, 2022|Aftermarket, Featured, News, Pricing Excellence, Radiana Pit|
Aftermarket Logistics: How Does Last-Mile Delivery Affect Customer Satisfaction?John Smith2022-03-22T12:53:23+01:00March 22nd, 2022|Aftermarket, Featured, News, Radiana Pit|
How to Build Resilience in Your Supply Chain—5 Lessons from COVID-19, Brexit, Suez Canal, and MoreJohn Smith2022-03-08T11:19:01+01:00March 7th, 2022|Aftermarket, Featured, News, Radiana Pit|
Equipment-as-a-Service Is Taking Over the Industrial Manufacturing SectorJohn Smith2021-11-10T22:08:43+01:00November 10th, 2021|Aftermarket, Featured, News, Teodora Gaici|
Data Monetization Helps Manufacturers Press Ahead Towards Full Recovery Even in Times of CrisisJohn Smith2021-11-03T14:00:20+01:00November 3rd, 2021|Aftermarket, Featured, News, Teodora Gaici|
Manufacturers Invest in Partner Ecosystems to Reinvent Aftermarket Offerings and Sustain GrowthJohn Smith2021-10-27T10:49:36+02:00October 27th, 2021|Aftermarket, Featured, News, Teodora Gaici|
Total Experience Is a Competitive Differentiator in the Manufacturing Sector Amid Pandemic RecoveryJohn Smith2021-10-19T11:05:10+02:00October 19th, 2021|Aftermarket, Featured, News, Teodora Gaici|
A Rising Trend Pushes Manufacturers to Mix Physical Products and Digital Services into Distinctive Aftermarket OfferingsJohn Smith2021-10-12T17:12:34+02:00October 12th, 2021|Aftermarket, Featured, News, Teodora Gaici|
Can the B2B Sector Truly Adhere to the Same Amazon-Like Standards as the B2C Sector?John Smith2021-08-30T13:37:43+02:00August 30th, 2021|Aftermarket, Featured, News, Radiana Pit|
Some Firms Give Renewed Attention to Data Transparency As Their Installed Base Grows. Others Grapple with Obsolete MachineryJohn Smith2021-08-24T15:27:05+02:00August 24th, 2021|Aftermarket, Featured, News, Teodora Gaici|
Aftermarket Players Entering the Age of Digital Service Should Place a Growing Focus on Educating CustomersJohn Smith2021-08-17T18:07:24+02:00August 17th, 2021|Aftermarket, Featured, News, Teodora Gaici|
Making Organizational Change Happen When Everyone Is RemoteJohn Smith2021-06-17T16:41:58+02:00January 14th, 2021|Aftermarket, Featured, News, Teodora Gaici|
The Subscription Business Model: Does It Make Sense in the Manufacturing Industry?John Smith2021-03-09T16:52:40+01:00December 11th, 2020|Aftermarket, E-commerce, Featured, News, Radiana Pit|
2020 Aftermarket Benchmark Survey ResultsJohn Smith2020-11-23T15:23:02+01:00November 16th, 2020|Aftermarket, Featured, Iva Danilovic, News|
Communicating Your New Value-Added Offering to Customers After COVID-19John Smith2020-09-25T13:46:47+02:00September 25th, 2020|Aftermarket, Featured, News, Pricing Excellence|
Knowledge Management in the Digital EraJohn Smith2020-09-23T10:26:04+02:00September 23rd, 2020|Aftermarket, Featured, Field Service, News, Teodora Gaici|
The Economy After COVID-19: Circular, Servitized, DigitalJohn Smith2021-03-09T16:58:16+01:00August 13th, 2020|Aftermarket, Featured, Latest News, News, Radiana Pit|
How to Fit New IT Developments into Your Manufacturing LegacyJohn Smith2021-03-09T16:59:16+01:00April 23rd, 2020|Aftermarket, Featured, Field Service, Internet of Things, Radiana Pit|
(Non) Digital Disruption – Insights from Dr. Nikolaus ObwegeserJohn Smith2021-03-09T17:00:09+01:00April 21st, 2020|Aftermarket, Featured, Internet of Things, Iva Danilovic, News|
How Digital Tools Can Help to Spread Know-How Within the CompanyJohn Smith2021-03-09T17:03:07+01:00April 2nd, 2020|Aftermarket, Featured, Field Service, Manufacturing, News, Teodora Gaici|
Should You Rely on Your Own Distribution Network or on Dealers?John Smith2021-03-09T17:03:44+01:00March 27th, 2020|Aftermarket, Featured, Manufacturing, News, Radiana Pit, Spare Parts|
Video from Aftermarket Business PlatformJohn Smith2021-03-09T17:05:09+01:00November 22nd, 2019|Aftermarket, Featured|
Aftermarket 2019: Impressions from my first Copperberg business platform – Part 3John Smith2021-03-09T17:06:37+01:00November 8th, 2019|Aftermarket, Featured, Latest News|
My impressions from Aftermarket Europe 2019 – Part 2John Smith2021-03-09T17:09:16+01:00November 1st, 2019|Aftermarket, Featured, Latest News|
Aftermarket 2019: Impressions from my first Copperberg business platform – Part 1John Smith2021-03-09T17:08:28+01:00October 24th, 2019|Aftermarket, Featured, Latest News|
Swedish manufacturing company SKF buys Predictive Maintenance Startup PresensoJohn Smith2021-03-09T17:07:45+01:00October 10th, 2019|Aftermarket, Latest News, Manufacturing, Spare Parts|
Change management: 3 signs that show you need a change management planJohn Smith2019-10-09T11:55:05+02:00October 9th, 2019|Aftermarket, Featured, Latest News, Manufacturing, Spare Parts|
The future of after-sale services: challenges, disruptions and trends delivered by industry expertsJohn Smith2019-09-25T15:04:29+02:00September 25th, 2019|Aftermarket, Featured, Spare Parts|
Podcast S01E01: What keeps you awake at nightJohn Smith2019-12-18T14:33:15+01:00September 24th, 2019|Aftermarket, Featured, Field Service, News, Podcast|
Make the most of your data with data managementJohn Smith2019-09-16T14:39:51+02:00August 30th, 2019|Aftermarket, Featured, Latest News|
What Brexit means for after-sales serviceIgor Jovanovski2018-08-08T20:30:38+02:00August 8th, 2018|Aftermarket, Featured|
Women in Service – We need to do more!Igor Jovanovski2018-08-07T20:28:46+02:00August 7th, 2018|Aftermarket, Featured|
Mika Karaila discusses Virtual RealityJohn Smith2020-12-04T16:27:50+01:00August 4th, 2018|Aftermarket, Featured, News|
Volvo Cars wants to double its sales by 2025, announced in a press release packed with mid-decade targetsIgor Jovanovski2020-02-12T14:17:23+01:00June 11th, 2018|Aftermarket, Featured, News|
Are machines really intelligent, or are they as dumb as a toaster?Igor Jovanovski2020-02-12T14:16:49+01:00May 22nd, 2018|Aftermarket, Featured, News|
The big benefits – and big problem – with big data and AIJohn Smith2020-04-07T16:33:56+02:00April 7th, 2018|Aftermarket|
Outcome economy set to drive new forms of product innovationJohn Smith2020-04-07T16:32:11+02:00April 7th, 2018|Aftermarket|
Technology brings futuristic remote maintenance to the presentJohn Smith2020-04-07T16:30:23+02:00April 7th, 2018|Aftermarket|
What Does Preventative Maintenance Mean For Parts Management…Igor Jovanovski2020-02-12T14:13:51+01:00January 23rd, 2018|Aftermarket, Featured, Field Service|
Technology is changing the value paradigm. It’s time to change management thinkingIgor Jovanovski2020-02-12T14:12:26+01:00January 8th, 2018|Aftermarket, Featured, News|
Digitisation & Servitisation: Start with the Customer and not the wordsIgor Jovanovski2020-02-12T14:11:49+01:00January 8th, 2018|Aftermarket, Featured, News|
