upcoming

US Summit: Field Service
1st December 2020

Copperberg is proud to announce the launch of its first US-centric FIeld Service event, an event designed for Field Service leaders within the industrial sector. Attendance is free for manufacturers.

Digitalisation today is all about technology. All the buzzwords and advancement in technology related to mobile devices, IoT, AI, AR and VR is enticing to listen to but is technology all that matters?

Partially, yes, technology is the central pillar for digitalisation today especially in a covid-19 impacted business world, but the differentiators are the strategy that allows maximum utilisation of the technology, processes that help the employees become more efficient, and competencies that help the field workforce to provide a great customer experience.

Our latest research with service leaders shows that only 18% of industrial companies have a clear digital strategy. How, then, can companies develop a digital strategy for their field service activities? This is precisely what the 1st Field Service US Summit will dig into.

1st December 2020
LinkedIn Event

Schedule at a glance (all times in US Eastern Time):

• 10:30 – Chairman Introduction (Thomas Igou, Copperberg)
• 10:40 – Digital Transformation Case Study at Manitou Group (Randy Carey, VP Digital Transformation, Manitou Group)
• 11:10 – Baxter Planning Keynote
• 11:40 – Delivering Growth in the New Normal from “Year Zero” and Beyond – Post Covid-19 (Steve Maon, COO, FieldAware)
…and more

US Summit: Spare Parts
2nd December 2020

In a time of economic chaos, Service is a manufacturer’s best weapon to not only survive, but thrive. And the parts business may be only one piece of the big-picture puzzle of transforming towards an outcome-based business, but it is the money-making one.

Our recent research shows that only 18% of manufacturers have a clear digital strategy. But, in a covid-19 impacted world where digital is the new way of life, how do you ensure your parts business is the go-to place for your installed base (and beyond)? How do you create an agile and digitized supply chain that can guarantee parts delivery through lockdowns? How can you generate revenue through online channels, and how to move away from cost+ pricing? This is what we’ll be looking at during the Spare Parts US Summit!

2nd December 2020
LinkedIn Event

Schedule at a glance (all times in US Eastern Time):

• 10:40 – Chairman Introduction (Thomas Igou, Head of Content, Copperberg)
• 11:00 – Moving Away from Cost+ in Aftermarket Pricing (Daryan Parab, Doosan Bobcast)
• 12:00 – Ecommerce to increase revenue (GenAlpha Technologies)
• 12:30 – SCM Group Case Study (Ada Harka, SCM Group)
…and more

US Summit: Pricing Excellence
3rd December 2020

The Pricing Function is under more pressure than it’s ever been. Even before Covid-19, the culmination of changing customer behaviours, shifting competitive landscape, rise of protectionism across the Western world, and acceleration of new technologies were drastically changing society and businesses alike. Add to that the impact that Covid-19 has had on businesses in 2020 (halted or reduced production, reduced budgets, growth of online sales, etc…) and it becomes clear that the need for tightening up processes and strategies is more important than ever.

Our latest research shows that two-thirds of manufacturers have an underdeveloped value-based pricing strategy. In addition, only 18% of manufacturers have a clear digital strategy. How, then, can organizations use Pricing as a tool to increase revenue and profit margins of economic uncertainty? This is precisely what the 1st Pricing Excellence US Summit will look into.

3rd December 2020
LinkedIn Event

Schedule at a glance (all times in US Eastern Time):

• 10:40 – Chairman Introduction: Main Trends in Pricing – Thomas Igou, Copperberg
• 11:00 – The Hidden Costs of Ineffective and Inefficient Pricing – Todd Pate, Solutions Consultant, Zilliant
• 11:30 – Digital Pricing Keynote (TBA)
• 12:10 – Selling and Pricing for the Value you Deliver – Todd Snelgrove, Global Value Expert
…and more

EAM NXT Virtual Summit
3rd February 2021

VP/Head/Director/Manager of:

  • Asset Management
  • Operations/Operations Management
  • Maintenance
  • Plant Operations
  • Supply Management, Purchasing
  • Technology Officer
  • Innovation Officer
  • Executive Officer
  • Software Development and Deployment
  • Quality
  • Logistics
3rd February 2021
Virtual Summit

E-Connect Europe Virtual Business Platform
15th – 19th February 2021

Copperberg is proud to present its new business platform for E-commerce leaders to Connect with each other and build a successful online sales strategy: e-connect Europe. In our current age of do-or-die digital transformation, e-commerce represents both the greatest opportunity and threat to manufacturing organizations. The online world offers access to a vast pool of potential customers, and the opportunity to profile customers for complexity reduction or value offering. At the same time, it opens the door to new and non-traditional competitors and pirates, dilutes value creation communication, and challenges a company’s control on its prices. E-Connect Europe will gather 120+ ecommerce leaders to share, discuss, and network on how to create a successful ecommerce strategy.
15th – 19th February 2021
Virtual Summit

If you would like to join the e-connect community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Full Conference Material
• Access to Solution App
• Exclusive e-connect Webinars
• Exclusive e-connect Podcasts
• Dedicated e-connect Solutions Expert
• e-connect 2020 Survey Report

Spare Parts Virtual Business Platform
15th – 19th February 2021

On a more operational level, how can manufacturers develop their parts & service network? Who is the real customer? And what impact is the growing trend of e-commerce having on relationships between OEMs and distributors/resellers?

The 10th Annual Spare Parts Business Platform will tackle all these issues as well as looking into how to optimize parts pricing, logistics, obsolescence management to delve into what kind of new business models manufacturers need to develop to stay on top of the curve.

Join us in February with 150+ of your peers for networking, benchmarking, and knowledge sharing on how you can challenge your business models before disruptors challenge your market positions.

15th – 19th February 2021
Virtual Summit

If you would like to join the e-connect community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Full Conference Material
• Access to Solution App
• Exclusive Spare Parts Webinars
• Exclusive Spare Parts Podcasts
• Dedicated Spare Parts Solutions Expert
• Spare Parts 2020 Survey Report

Field Service UK Virtual Summit
13th April 2021

VP/Head/Director/Manager of:

  • Service
  • Field Service
  • Aftersales/Aftermarket
  • Customer Service
  • Maintenance
  • Field Operations
  • Customer Operations
  • Service & Support
  • Sales & Marketing
13th April 2021
Virtual Summit

Spare Parts UK Virtual Summit
14th April 2021

VP/Head/Director/Manager of:

  • Spare Parts
  • Logistics
  • Aftersales/market
  • Pricing
  • Warehouse
  • Parts/Service Supply Chain
  • Inventory
  • Procurement
  • Stocking Management
  • Global Distribution
14th April 2021
Virtual Summit

IoT Connectivity Virtual Summit
28th April 2021

VP/Head/Director/Manager of:

  • Digital Innovation
  • Digital Business/Services
  • New Product/New technology/New Services
  • Aftersales
  • Digital Services
  • Data Integration/Management
  • IoT Implementation
  • System & Process Engineering
  • Internet Security/Safety
  • System Architect
  • IT Supply Chain
28th April 2021
Virtual Summit

Spare Parts US Virtual Academy – Stay Tuned
3rd – 28th May 2021

VP/Head/Director/Manager of:

  • Spare Parts
  • Logistics
  • Aftersales/market
  • Pricing
  • Warehouse
  • Parts/Service Supply Chain
  • Inventory
  • Procurement
  • Stocking Management
  • Global Distribution
3rd – 28th May 2021
Virtual Academy

Pricing Excellence Europe Virtual Business Platform
24th – 28th May 2021

VP/Head/Director/Manager of:

  • Pricing
  • Commercial Excellence
  • Marketing
  • Sales
  • Revenue Management
  • Contract
  • Product Owner/Management
  • Operations
24th – 28th May 2021
Virtual Business Platform

Field Service Forum Virtual Business Platform
7th – 11th June 2021

VP/Head/Director/Manager of:

  • Service
  • Field Service
  • Aftersales/Aftermarket
  • Customer Service
  • Maintenance
  • Field Operations
  • Customer Operations
  • Service & Support
  • Sales & Marketing
7th – 11th June 2021
Virtual Business Platform

Pricing Excellence US Virtual Seminar – Stay Tuned
9th September 2021

VP/Head/Director/Manager of:

  • Pricing
  • Commercial Excellence
  • Marketing
  • Sales
  • Revenue Management
  • Contract
  • Product Owner/Management
  • Operations
9th September 2021
Virtual Seminar

Aftermarket Virtual Business Platform
18th – 22nd October 2021

VP/Head/Director/Manager of:

  • Aftersales/Aftermarket
  • Service
  • Digital
  • Spare Parts
  • Support & Development
  • Customer Service
  • Business Development
  • Sales & Marketing
  • Sales Service
  • Product & Service Development
  • Operations
  • Lifecycle Management
  • Supply Chain
18th – 22nd October 2021
Virtual Business Platform

Field Service US Virtual Seminar – Stay Tuned
18th November 2021

VP/Head/Director/Manager of:

  • Service
  • Field Service
  • Aftersales/Aftermarket
  • Customer Service
  • Maintenance
  • Field Operations
  • Customer Operations
  • Service & Support
  • Sales & Marketing
18th November 2021
Virtual Seminar

Available on demand

Aftermarket Business Platform Virtual Summit 2020

Now in its 14th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders. The industrial sector is undergoing a major transformation due to constraints from globalization, digitization and changing customer behaviors. Organizations who want to stay at the forefront are shifting their focus from transactional-based business models to complete service providers focused on delivering availability, outcome, and performance.

The Aftermarket Business Platform will gather 200+ Service Leaders, virtually, from across Europe and offer you different views on the uberization of services.

Over the course of three days, you’ll get the opportunity to learn from your peers, get inspired by business gurus, explore the latest technological solutions, and grow your professional network of Service Leaders.

We look forward to seeing you there!

19th – 23rd October 2020
Virtual Summit

If you would like to join the Aftermarket community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Full Conference Material
• Access to Solution App
• Exclusive Aftermarket Webinars
• Exclusive Aftermarket Podcasts
• Dedicated Aftermarket Solutions Expert
• Aftermarket 2020 Survey Report