Copperberg is proud to announce the launch of its first US-centric FIeld Service event, an event designed for Field Service leaders within the industrial sector. Attendance is free for manufacturers.

Digitalisation today is all about technology. All the buzzwords and advancement in technology related to mobile devices, IoT, AI, AR and VR is enticing to listen to but is technology all that matters?

Partially, yes, technology is the central pillar for digitalisation today especially in a covid-19 impacted business world, but the differentiators are the strategy that allows maximum utilisation of the technology, processes that help the employees become more efficient, and competencies that help the field workforce to provide a great customer experience.

Our latest research with service leaders shows that only 18% of industrial companies have a clear digital strategy. How, then, can companies develop a digital strategy for their field service activities? This is precisely what the 1st Field Service US Summit will dig into.

In a time of economic chaos, Service is a manufacturer’s best weapon to not only survive, but thrive. And the parts business may be only one piece of the big-picture puzzle of transforming towards an outcome-based business, but it is the money-making one.

Our recent research shows that only 18% of manufacturers have a clear digital strategy. But, in a covid-19 impacted world where digital is the new way of life, how do you ensure your parts business is the go-to place for your installed base (and beyond)? How do you create an agile and digitized supply chain that can guarantee parts delivery through lockdowns? How can you generate revenue through online channels, and how to move away from cost+ pricing? This is what we’ll be looking at during the Spare Parts US Summit!

The Pricing Function is under more pressure than it’s ever been. Even before Covid-19, the culmination of changing customer behaviours, shifting competitive landscape, rise of protectionism across the Western world, and acceleration of new technologies were drastically changing society and businesses alike. Add to that the impact that Covid-19 has had on businesses in 2020 (halted or reduced production, reduced budgets, growth of online sales, etc…) and it becomes clear that the need for tightening up processes and strategies is more important than ever.

Our latest research shows that two-thirds of manufacturers have an underdeveloped value-based pricing strategy. In addition, only 18% of manufacturers have a clear digital strategy. How, then, can organizations use Pricing as a tool to increase revenue and profit margins of economic uncertainty? This is precisely what the 1st Pricing Excellence US Summit will look into.

Copperberg is proud to present its new business platform for E-commerce leaders to Connect with each other and build a successful online sales strategy: e-connect Europe. In our current age of do-or-die digital transformation, e-commerce represents both the greatest opportunity and threat to manufacturing organizations. The online world offers access to a vast pool of potential customers, and the opportunity to profile customers for complexity reduction or value offering. At the same time, it opens the door to new and non-traditional competitors and pirates, dilutes value creation communication, and challenges a company’s control on its prices. E-Connect Europe will gather 120+ ecommerce leaders to share, discuss, and network on how to create a successful ecommerce strategy.

On a more operational level, how can manufacturers develop their parts & service network? Who is the real customer? And what impact is the growing trend of e-commerce having on relationships between OEMs and distributors/resellers?

The 10th Annual Spare Parts Business Platform will tackle all these issues as well as looking into how to optimize parts pricing, logistics, obsolescence management to delve into what kind of new business models manufacturers need to develop to stay on top of the curve.

Join us in February with 150+ of your peers for networking, benchmarking, and knowledge sharing on how you can challenge your business models before disruptors challenge your market positions.

VP/Head/Director/Manager of:

• Service
• Field Service
• Aftersales/Aftermarket
• Customer Service
• Maintenance
• Field Operations
• Customer Operations
• Service & Support
• Sales & Marketing

VP/Head/Director/Manager of:

• Spare Parts
• Logistics
• Aftersales/market
• Pricing
• Warehouse
• Parts/Service Supply Chain
• Inventory
• Procurement
• Stocking Management
• Global Distribution

VP/Head/Director/Manager of:

• Digital Innovation
• Digital Business/Services
• New Product/New technology/New Services
• Aftersales
• Digital Services
• Data Integration/Management
• IoT Implementation
• System & Process Engineering
• Internet Security/Safety
• System Architect
• IT Supply Chain

VP/Head/Director/Manager of:

• Spare Parts
• Logistics
• Aftersales/market
• Pricing
• Warehouse
• Parts/Service Supply Chain
• Inventory
• Procurement
• Stocking Management
• Global Distribution

VP/Head/Director/Manager of:

• Pricing
• Commercial Excellence
• Marketing
• Sales
• Revenue Management
• Contract
• Product Owner/Management
• Operations

VP/Head/Director/Manager of:

• Service
• Field Service
• Aftersales/Aftermarket
• Customer Service
• Maintenance
• Field Operations
• Customer Operations
• Service & Support
• Sales & Marketing

VP/Head/Director/Manager of:

• Pricing
• Commercial Excellence
• Marketing
• Sales
• Revenue Management
• Contract
• Product Owner/Management
• Operations

VP/Head/Director/Manager of:

• Aftersales/Aftermarket
• Service
• Digital
• Spare Parts
• Support & Development
• Customer Service
• Business Development
• Sales & Marketing
• Sales Service
• Product & Service Development
• Operations
• Lifecycle Management
• Supply Chain

VP/Head/Director/Manager of:

• Service
• Field Service
• Aftersales/Aftermarket
• Customer Service
• Maintenance
• Field Operations
• Customer Operations
• Service & Support
• Sales & Marketing

Now in its 14th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders. The industrial sector is undergoing a major transformation due to constraints from globalization, digitization and changing customer behaviors. Organizations who want to stay at the forefront are shifting their focus from transactional-based business models to complete service providers focused on delivering availability, outcome, and performance.

The Aftermarket Business Platform will gather 200+ Service Leaders, virtually, from across Europe and offer you different views on the uberization of services.

Over the course of three days, you’ll get the opportunity to learn from your peers, get inspired by business gurus, explore the latest technological solutions, and grow your professional network of Service Leaders.

We look forward to seeing you there!