If you would like to join the Spare Parts community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive Spare Parts Webinars
• Exclusive Spare Parts Podcasts
• Dedicated Spare Parts Solutions Expert
• Spare Parts 2019 Survey Report

EAM NXT 2020 is Europe’s only event specifically for asset-intensive industries with over 90 C-level delegates dealing with Asset Management, Maintenance and Operations from Manufacturing, Utilities, Energy and Transportation Industries. EAM NXT 2020 will be held on the 4th and 5th of March in Germany. Engage with the audience through keynotes, round-table discussions, focus sessions and over 600 minutes of structured networking breaks.

We take a look at three main topics:
– how new technology can help improve asset health with continuous insights from data through use of ML and AI.
– how to keep your strategic asset management plan up-to-date and convert better asset transparency into more uptime.
– how industry leaders have integrated their IT and Maintenance departments through competence development, better maintenance scheduling and employee training.

If you would like to join the EAM NXT community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A or B
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive EAM NXT Webinars
• Exclusive EAM NXT Podcasts
• Dedicated EAM NXT Solutions Expert

A slew of leading solutions providers joined to share qualitative insights into device connectivity, Augmented Reality, Artificial Intelligence and machine learning and explain how service directors can transform these concepts into tangible assets for their entire service lifecycle operations. In 2020, The Field Service Summit returns with an even more engaging value proposition:

‘’A step towards Smart Field Service’’. At the turn of the decade we seek answers to 3 main questions:

• Why let go of control and allow RPAs to take over your backend?
• How to integrate robots into your field service workforce?
• What do you do to manage your customers increasing expectations with cross-industry comparison?

If you would like to join the Field Service community please see below a full range of solutions available:

• Field Service Mastery Day
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive Field Service Webinars
• Exclusive Field Service Podcasts
• Dedicated Field Service Solutions Expert
• Field Service 2019 Survey Report

Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviors (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is the only key to success.

While being able to sell parts online to customers all over the world has become a necessity for both large and small enterprises, what impact does e-commerce have on an organization’s pricing strategies, and logistics channels?
3D Printing is another futuristic technology that can directly impact spare parts businesses and it would be mean a lot for a company’s inventory management. However, is the technology a short term reality, or a futuristic dream?
Join us in April 2020, in Coventry for a unique one-day event with your peers to discuss, share and network on the strategies to ensure your customers get the right part at the right time, at the right price.

If you would like to join the Spare Parts community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive Spare Parts Webinars
• Exclusive Spare Parts Podcasts
• Dedicated Spare Parts Solutions Expert
• Spare Parts 2019 Survey Report

The 7th edition of MPEC will give you the tools to build a Pricing Organization able to thrive in a Digital World, where important decisions are made on big data and predictive analytics and business models are remodelled to incorporate a full omnichannel approach of digital services in a subscription economy.

Key Highlights:

• How AI and ML can improve pricing
• How to create the right pricing culture
• Examples of Value Based Pricing success
• Pricing of Digital Services & Subscription-based Models
• Connecting Pricing with Customer Experience
• Omnichannel and its challenges

I look forward to welcoming you and 100+ of your peers from across Europe for two days of networking, benchmarking and insights to bridge the gap between Pricing & Sales.

If you would like to join the Pricing Excellence community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive Pricing Excellence Webinars
• Exclusive Pricing Excellence Podcasts
• Dedicated Pricing Excellence Solutions Expert
• Pricing Excellence 2019 Survey Report

• Strategy: How is your service strategy allowing you to maximise the utilisation of technology and helping realise the ROI on technology investments so far,
• Process: How focussing on processes and outcomes can help leverage the technology to improve employee efficiency.
• Competence Management: How working and developing employee competencies leads to realising and exceeding the customer’s expectations.

If you would like to join the Field Service community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive Field Service Webinars
• Exclusive Field Service Podcasts
• Dedicated Field Service Solutions Expert
• Field Service 2019 Survey Report

Now in its 13th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders. The industrial sector is undergoing a major transformation due to constraints from globalization, digitization and changing customer behaviors. Organizations who want to stay at the forefront are shifting their focus from transactional-based business models to complete service providers focused on delivering availability, outcome, and performance.

The Aftermarket Business Platform will gather 200+ Service Leaders from across Europe and offer you different views on the uberization of services.

This year, the event will focus on unleashing Service 4.0. Join the discussion on co-creation and partnerships to go beyond the customer/supplier relationship; get the basics right when it comes to Servitization, IoT and Big Data; and learn how to break the silos between Capex & Opex to move away from selling ownership towards providing performance.

Over the course of three days, you’ll get the opportunity to learn from your peers, get inspired by business gurus, explore the latest technological solutions, and grow your professional network of Service Leaders. The event perfectly balances educational and interactive sessions, intertwined with structured networking and social activities, in the historical city of Nyköping .

We look forward to seeing you there!

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive Aftermarket Webinars
• Exclusive Aftermarket Podcasts
• Dedicated Aftermarket Solutions Expert
• Aftermarket 2019 Survey Report
• Access to Expert Aftermarket Q&A Sessions *Membership Valid until 31st December 2019

If you would like to join the e-connect community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive e-connect Webinars
• Exclusive e-connect Podcasts
• Dedicated e-connect Solutions Expert
• e-connect 2020 Survey Report