Paolo holds a Master Degree in Software Engineering from the University of Trieste, Italy conducting studies at the Technical University of Tampere, Finland and Yale Electronic Department, USA. After having completed his studies he started his career as Technical Consultant at SAP. Later he joined Deloitte Consulting as an analyst working on SAP SRM implementations. In 2010 he started at Coresystems Switzerland, covering different positions within the organization. While serving as CTO and Member of the Executive Board he and his team drove the technical implementation of Coresystems’ Field Service Management Solution. After the acquisition by SAP, Paolo has led the Planning and Dispatching Area of SAP Field Service Management. He therefore knows the in and out of the FSM from a technical and business standpoint. Paolo likes to spend time with customers to shape and refine the Field Service Experience at his best.