Urban has worked in senior positions in some of the leading companies in the world e.g. ABB, GE, Avaya & Nortel, and has over 30 years of experience within Service Management. Urban has lead large project with worldwide service transformations, M&A’s, operational excellence and cost optimization, and service business innovation. These projects have covered several areas including strategy development, worldwide restructuring of service delivery processes, introduction of worldwide service portfolio, refocusing worldwide sales organization based on customer patterns, digitization strategic and operational competence management, introduction of service delivery methodology, and much more.