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Editors note


At the 6th Edition of Field Service Forum in Amsterdam on the 4th and 5th of June 2019, more than 110 Field Service Directors gathered to discuss the major transformations due to globalization, digitization and changing customer behaviours. Service businesses understood the need to adapt in order to build a world-class proactive division that will converge machine, data, and customer satisfaction.

The event focussed on three key areas:

Competence Management: Are you doing enough in competence development? Are you developing their soft skills so that they not only service your customers but work on building relationships and setting up future or upsales? And how does your future workforce look?

Digital: Is your organization data-driven at its core? How can you turn data into value? What are the case studies for AI, IoT, RPA, and new realities for your feld service business?

Customer Engagement: How do you revisit your business models to ensure you offer an experience rather than a bundle of products & services? What type of customer-centric strategy do you need to ensure you build and maintain your market leadership?

Over the course of the two days, the feld service directors learnt from their peers, got inspired by business gurus, and explored the latest technological solutions while growing their professional network. The event perfectly balanced educational and interactive sessions, intertwined with structured networking and social activities, in the historical city of Amsterdam.

In 2020, Field Service Forum returns with an even more engaging value proposition: ‘’Jumping the Chasm: Realisations in the Digital Era’’. We take a dive at:

• how do you realise the ROI on Technology Investments so far,

• how real is AI, RPA, and Augmented Knowledge in redefning your Service Strategies,

• and, Competence Management to ensure you realise your Customer’s Expectations.




Rohit Agarwal
Editorial Director 


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