Gianfranco is Aftermarket Service Director, EMEA, for MSA the Safety Company, the world’s leading manufacturer of safety products designed to protect people throughout the world.
He is responsible for the Aftermarket Service business in EMEA, with P&L accountability, and is a member of the EMEA Leadership Team.
Strong experience in change management and transformation projects within complex, cross-functional and multi-cultural environments. Uncompromising focus on extracting value and improving the bottom line.
Education in law, business administration, supply chain, CX, change management and digital transformation.
Thought leader and speaker at conferences on Customer Service and Aftermarket Strategy, Gianfranco has a strong interest in Digital Transformation to improve operations and CX.
Worked and lived in several countries, including Ireland, Scotland, US, Russia, France, Belgium, Italy, South Africa, Germany and Switzerland.
Gianfranco speaks English, French, Italian and is currently learning Chinese.