Global Vice President | SAP Customer Experience, Service
John Heald is the Global Vice President, SAP Customer Experience, Service. Focused on helping customers drive superior customer experiences and satisfaction, by continually improving their customer service experiences, irrelevant of how they engage, throughout all Omni-Channel touchpoints.
John is responsible for working with the development team on product direction and future development strategy within our customer engagement solution portfolio. He has been working in CRM, and the broader customer experience area for over 25 years and is more than vocal in discussing best practices and advising on key questions and thoughts, concerning the ever changing customer expectations.