Stephen is a highly experienced customer care and service leader with more than 30 years of experience gained primarily in Clinical Diagnostics -IVD and Life Sciences industries while living and working in six countries. Stephen`s primary interest and passion is in customer experience, service employee engagement, service transformational programs and constantly striving to put customers at the centre of everything he does. Stephen is a member of the Institute of Electrical and Electronics Engineers ( IEEI) and Institute of Engineering Technology (MIET) and holds an MBA