Kris Oldland is Editor of Field Service News, Europe’s leading trade journal for the field service industries. In this role Kris is able to combine his passion for technology with the experience of a decade dedicated to developing and establishing excellent standards for customer service in some of the UK’s highest profile hospitality and retail chains. An inquisitive, probing journalist and a gifted writer with an uncanny ability to take detailed analysis of complex issues and translate the most salient points into an easily understood context, Kris has spent nearly ten years honing his craft in B2B media covering topics as varied as finance, music and even fire juggling before returning to Service.