Graham is a senior leader with over 35 years’ experience in the automotive aftermarket sector, specialising in aftersales excellence, customer experience, and operational performance. He has led major programmes across global organisations, strengthening compliance, service quality, and Voice of the Customer capability. Alongside his corporate work, Graham serves as Treasurer and youth coach at a 2-star FA‑accredited football club. He brings a grounded, customer‑centred approach that resonates strongly with aftersales and C‑suite audiences.