The spare parts function is entering a new era.

What was once treated as an operational necessity is now becoming a strategic lever for uptime, profitability, and customer loyalty. Organizations are being challenged to move beyond availability — toward responsiveness, predictability, and lifecycle value creation.

At the same time, the pressure is mounting.

Rising customer expectations, supply chain volatility, increasing complexity, and the growing importance of data and AI are exposing the limitations of traditional approaches. Many organizations still face familiar barriers: fragmented data, siloed ownership, inconsistent pricing, and uncertainty around how to translate digital ambition into operational impact.

Yet one thing is clear: spare parts can no longer operate in isolation.

It must be orchestrated across service, supply chain, and commercial functions — connecting installed base insights, inventory decisions, pricing strategies, and customer interactions into a more intelligent and responsive system.

At the Spare Parts Business Platform 2027, taking place on February 9–10, 2027, in Copenhagen, we focus on making that shift tangible.

This year’s edition brings together senior aftermarket, service, and parts leaders to explore how spare parts organizations can evolve from reactive operations to proactive, performance-driven ecosystems. From improving data foundations and pricing maturity, to balancing availability with inventory cost, to understanding where AI can deliver real value — the discussions are grounded in practical challenges and shared experiences.

Because while companies may differ in maturity, they face many of the same questions:

• How do we plan better without overstocking?
• How do we turn pricing into a strength?
• How do we move from reactive to predictive?
• How do we more closely connect spare parts to service
  and customer value?

These are no longer operational questions; they are strategic ones.

Join us in Copenhagen to exchange insights, benchmark approaches, and shape the next generation of spare parts strategy together.

Lisa Hellqvist
Managing Director
Copperberg