The spare parts function is becoming increasingly important to overall business performance.

What was once viewed mainly as an operational support function is now expected to contribute to uptime, profitability, and customer satisfaction. Organizations are under pressure to improve responsiveness, strengthen planning, and create more value across the equipment lifecycle.

At the same time, the challenges are growing.

Rising customer expectations, supply chain volatility, increasing complexity, and the growing importance of data and AI are exposing the limitations of traditional approaches. Many organizations still face familiar barriers: fragmented data, siloed ownership, inconsistent pricing, and uncertainty around how to translate digital ambition into operational impact.

Yet one thing is clear: spare parts can no longer operate in isolation.

It must be orchestrated across service, supply chain, and commercial functions; connecting installed base insights, inventory decisions, pricing strategies, and customer interactions into a more intelligent and responsive system.

Following the success of previous editions, Copperberg is expanding the Spare Parts Business Platform in 2027 with two European editions – bringing together senior aftermarket, service, and spare parts leaders in both Copenhagen and Manchester.

This year’s discussions focus on how organizations can evolve from reactive operations to proactive, performance-driven ecosystems. From improving data foundations and pricing maturity, to balancing availability with inventory cost, to understanding where AI can deliver real value -the agenda is grounded in practical challenges and shared experiences.

Because while companies may differ in maturity, they face many of the same questions:

• How do we plan better without overstocking?
• How do we turn pricing into a strength?
• How do we move from reactive to predictive?
• How do we more closely connect spare parts to service and customer value?

These are no longer operational questions; they are strategic ones.

Join us in Copenhagen in February and/or in Manchester in March 2027, to exchange insights, challenge assumptions, and shape the next generation of spare parts strategy together.

Lisa Hellqvist
Managing Director
Copperberg