Didier Martin is Director of Services with over 25 years of experience driving transformation and growth in service organizations. He currently leads a national organization of more than 100 professionals, including field technicians, technical support, logistics, and purchasing.

He has led large-scale digital transformations across more than 100 countries, aligning over 2,000 users — including 1,000 technicians — around shared tools and processes, while improving spare parts availability from 40% to 98%.

He believes sustainable performance comes from positivity, operational discipline, and change that respects the organization’s DNA — much like in golf, where vision, precision, and consistency make the difference.