“Knowledge is of no value unless you put it into practice.” – Anton Chekhov

Field service has never had access to more information. Connected assets, remote diagnostics, AI, digital work instructions, installed base visibility, and predictive insights are generating vast amounts of data across service organizations. Yet despite this progress, many companies continue to face a familiar challenge: translating information into better decisions, stronger execution, and measurable business results.

At this year’s Field Service Forum, we move beyond the discussion around technology itself and focus on what happens next.

The question is no longer whether organizations have access to intelligence. The question is how effectively they can use it.

The service leaders pulling ahead are not necessarily those investing in the most tools. They are the organizations finding ways to help technicians make better decisions, improve coordination across teams, strengthen customer outcomes, and create more value from every service interaction.

This year’s agenda is built around three focus areas shaping the future of field service:

Turning Insight into Action
Most service organizations have more data than they know what to do with. The challenge is turning information into practical actions that improve uptime, increase first-time fix rates, strengthen planning, and create better customer experiences.

Helping Technicians Perform at Their Best
Technology alone does not solve service challenges. Success depends on technicians having the right information, support, and tools at the right moment. Organizations that make life easier for their frontline teams create stronger customer relationships and better business results.

Making Service a Bigger Contributor to the Business
Service is increasingly expected to contribute more than operational efficiency. Leaders are looking at how service can support customer retention, create new revenue opportunities, improve asset performance, and strengthen long-term customer relationships.

Join us in Manchester this March, or Dusseldorf in May, to engage in peer-driven discussions, hear practical transformation stories, and explore what it takes to turn service intelligence into real-world results.

Sincerely,

Lisa Hellqvist
Managing Director
Copperberg