The need for increased operational efficiency and evolving customer demands are urging field service organizations (FSOs) to look beyond traditional maintenance models and focus on accurately predicting and preventing equipment failures.

FSOs that have already embraced predictive maintenance are experiencing enhanced customer satisfaction, consistent uptime, and increased profitability. What are their strategies, insights, and recommendations for adopting predictive maintenance in your organization?

In May, keynote speakers from Evora IT Solutions, Viessman Climate Solutions, Coresystems, Rolls-Royce Solutions, Baxter Planning, SightCall, Domino Printing Services, TrueContext, TOMRA, and Norican Group gathered in Stuttgart at the 2024 Field Service Forum Power of 50 to share their expertise and unique insights into:

• Efficient Resource and Workforce Planning
  Our expert guests revealed best practices for resource and workforce planning to help FSOs minimize incident response times and maximize operational efficiency. From allocating skilled technicians to ensuring the availability of necessary spare parts, precision in planning was emphasized as a core aspect of resource management with a great impact on service excellence.
• Technology-Enabled Data Accumulation
  The adoption of advanced technologies such as the Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML) is what makes predictive maintenance possible for FSOs. These technologies enable organizations to access real-time insights and predict equipment failures before they occur. Our event guests explored solutions for getting ahead of potential issues and proactively addressing them by harnessing the power of AI and data-driven decision-making.
• Overcoming Organizational Challenges in a Dynamic Market Economy
  Organizational challenges such as resistance to change, siloed departments, and limited cross-functional collaboration are stifling innovation. Experts discussed why FSOs must cultivate a culture of innovation and knowledge sharing, and recommended solutions for fostering an environment where new ideas are embraced and collaboration is encouraged, in order to drive continuous improvement, operational efficiency, and service excellence.

Thank you to everyone who attended and made the 2024 Field Service Forum Power of 50 a true success!

Sincerely,

Lisa Hellqvist
Managing Director
Copperberg