Field service is evolving faster than ever. AI-enabled diagnostics, connected data, and digital service platforms are reshaping how organizations deliver value. But the next frontier is empowerment. Empowering technicians through real-time intelligence, customers through transparency and uptime, and organizations to respond with speed, clarity, and purpose.

At the Field Service Forum 2026 – Power of 50 in Copenhagen, we gathered service leaders, innovators, and professionals to explore how operational intelligence performs in the field, and how service can evolve into a driver of business performance and customer value.

Field service as an intelligent growth engine
Field service is becoming a strategic capability that directly impacts uptime, customer experience, and commercial performance. This is an opportunity to leverage data, AI, and installed base intelligence for coordinated action across the service lifecycle.

From fragmented tools to connected service execution
Despite wide digital investment, many organizations still operate with fragmented systems and disconnected workflows. Better integration is required to enable seamless information flow from insight to technician action, thereby improving first-time fix, efficiency, and decision speed in the field.

From reactive service to predictive operations
The industry is moving toward predictive maintenance, AI-assisted troubleshooting, and lifecycle service models. The role of the technician is transforming from execution to ownership of outcomes, supported by structured data, digital guidance, and intelligent workflows that improve every interaction.

Thank you to all speakers, partners, and participants who contributed to Field Service Forum 2026 – Power of 50. The conversations in Copenhagen revealed that the future of field service will be defined by how well we connect intelligence, people, and execution into a single, empowered system.

We look forward to continuing the conversation and welcoming you again next year.

Sincerely,

Lisa Hellqvist
Managing Director
Copperberg