With a decade and half in tech solution sales working with customers around the world, Hamza Malik believes that the real value doesn’t start with products — it starts with understanding his customers. His approach focuses on working alongside customers to uncover the foundational challenges that sit beneath apparent symptoms. At TeamViewer, his role focuses on empowering both IT & OT users through technology that securely connects people, devices, and systems across digital and physical environments to keep workforces productive, operations resilient and downtime to a minimum. This allows Hamza’s customers to move from reactive fixes to long-term, scalable solutions. At the forum, you’ll hear Hamza lay out real-world perspectives on aligning TeamViewer’s technology with business reality.