Alison Chappell joined Infomill in 2014 and has since witnessed the rapid evolution of the field service industry as digital tools transform the way service operations work. In her role, she helps field service organisations improve workflows with integrated structured parts and technical documentation at the point of service, enabling faster and more accurate diagnosis and repair.
As part of Infomill’s management team, Alison leads sales and marketing strategy for the company’s leading brands, PartsArena and AnswersAnywhere, working with field service companies, insurance providers, and parts stockists.
Outside of work, Alison volunteers at an animal sanctuary in the North West, enjoys gardening and wildlife, and has recently taken up candle making. She’s also a proud cat mum to two mischievous tuxedo cats.