This May, we returned to Copenhagen for the 2025 Field Service Forum—Power of 50.

In partnership with Aquant, Baxter Planning, Dezide, IFS, ServiceMax, and TrueContext, this exclusive gathering brought together field service leaders to explore how technology, planning, and organizational adaptability can shape the future of service excellence.

The forum served as a platform to share practical strategies, industry best practices, and real-world stories around managing installed bases, improving uptime, and navigating growing service complexity.

• Rethinking resource and workforce planning
  With service teams under pressure to deliver more with less, attendees explored smarter ways to match the right technician and the right parts to the right job. Discussions focused on the value of proactive planning, predictive scheduling, and balancing workforce efficiency with quality service delivery.
• Turning data into action with IoT, AI, and machine learning
  Data is transforming how field service is delivered. Delegates shared how they are using connected devices and intelligent tools to monitor assets in real time, anticipate failures, and shift from reactive to predictive maintenance models. These technologies are helping teams reduce downtime, improve responsiveness, and deliver more seamless customer experiences.
• Navigating change across the organization
  As the service landscape continues to evolve, so do internal challenges. A key theme was the need to break down silos, overcome resistance to change, and foster collaboration across teams. Participants discussed how to build more agile organizations, embrace innovation, and prepare for advanced technologies like generative AI in field service.

The primary focus of every session was to elevate service performance and build resilient, future-ready operations.

Thank you to all our speakers, partners, and participants for making this event such an insightful experience. We look forward to seeing you again at the next edition of the Power of 50 series.

Sincerely,

Lisa Hellqvist
Managing Director
Copperberg