“Progress is impossible without change, and those who cannot change their minds cannot change anything.” – George Bernard Shaw

Field service is evolving faster than ever. AI-driven decision-making, digital twins, and connected operations are redefining what efficiency means — but the next frontier is empowerment. Empowering technicians through data, empowering customers through visibility, and empowering organizations to act with agility and purpose.

This year’s theme, From Efficiency to Empowerment, reflects a pivotal shift. Service excellence is no longer defined by speed or cost alone, but by how intelligently we connect technology, people, and processes to deliver outcomes that matter.

At the 2026 Field Service Forum Copenhagen, we gather leading service executives, strategists, and innovators to explore how to turn operational intelligence into customer and workforce empowerment. From AI-driven planning to outcome-based services and workforce transformation, this is where the future of service leadership takes shape.

Our discussions will explore:

• How AI and automation are enabling human-centric field service
• Building adaptive, data-driven service organizations
• The evolving role of the technician in a connected ecosystem
• Leveraging digital twins and predictive data for better outcomes
• Turning operational excellence into sustainable growth

Join us in Copenhagen on May 28, 2026, and be part of the conversation shaping the next era of European field service leadership.

Sincerely,

Lisa Hellqvist
Managing Director
Copperberg