Hannele leads the Global Field Service transformation within KONE’s Service business, driving strategic initiatives that strengthen operational excellence while redefining both the customer and employee experience. She brings extensive experience in leading large-scale transformations across diverse industries, where technology has consistently served as a key enabler for change and scalable impact. Hannele’s expertise lies in combining strategic vision with practical execution to deliver future-ready service models that enhance efficiency, elevate experiences, and create sustainable value. Her work reflects a deep commitment to innovation and operational excellence, making her a recognised leader in digital service transformation.