01. Keynote presentation

5 KPIs Service Leaders Need to Measure

If you rely on standard KPI measurements to assess the health of your organization, you’re missing key details.

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Historically, measuring customer satisfaction using KPIs, such as First Time Fix Rate or cost per job were enough.

Those methods no longer work if you want to grow a successful and profitable service organization.

Join us for a session discussing:

  • Key drivers and benefits to evolving the way you measure service performance
  • Methods you can implement to increase visibility into every corner of your service model
  • Ways you can build a robust measurement framework, leading to faster training and a more successful workforce


Sidney Lara, Service Principal, Aquant

Sidney is an industry principal with extensive service experience in new product development, product support, and field service operations. He is a visionary leader who embraces change and leverages data to make sound business decisions.

04. Sign up

Join Aquant and Copperberg for the virtual Keynote Presentation, part of the Aftermarket Virtual Academy!