Beyond Compliance, Beyond Cost

Building Sustainable Value in Service Operations

01. Editor’s note

The industrial sector is undergoing a profound transformation.

Once a peripheral concern, sustainability has become a central pillar of strategic decision-making, driven by regulatory mandates like CBAM and evolving market expectations. This shift presents challenges and opportunities for Aftermarket and Service professionals, who navigate complex regulatory landscapes while maintaining profitability and customer satisfaction.

The pressure is real. Top-down sustainability agendas often clash with the operational realities of P&L management, creating a delicate balancing act. Let’s show that sustainable practices, when implemented strategically, can drive both environmental responsibility and financial efficiency. That means embracing a nuanced approach: complying with stringent regulations while adapting to a rapidly evolving and fiercely competitive marketplace.

We need to address the misconception that sustainability inherently increases customer costs. Frankly, it’s an outdated assumption. The reality is that when integrated effectively, sustainable practices can enhance uptime, optimize resource utilization, and ultimately reduce the total cost of ownership.

At Sustainability in Service 2025, let’s delve into the practicalities of this transformation. We’re not gathering to repeat what’s already been said or simply nod in agreement — we’re here to challenge old assumptions, push boundaries, and drive real change.

Here’s what we’ll explore—together:

  • From Carbon Compliance to Market Edge: Transforming Regulation into Opportunity
  • Smart Services, Smarter Impact: Servitization for Sustainability 
  • The Circular Service Model: Operationalizing Sustainable Practices 
  • The Hybrid Service Model: Making Remote-First a Reality 
  • Measuring and Monetizing Sustainability: Demonstrating Tangible Value

We recognize the complexities of this transformation. The challenge lies not only in complying with regulations but also in measuring and communicating the true value of sustainable practices to customers. Let’s move beyond abstract concepts and develop tangible, data-driven insights that demonstrate the economic and environmental impact of our efforts.

Join us as we explore the practical strategies and innovative solutions that will help us shape a sustainable, profitable future for the Aftermarket and Service industry.

02. Thank you to our speakers 2024

Leslie Kivioja
Regional Sales Manager, Baxter Planning

Rob Minns
VP Enterprise Sales EMEA, Baxter Planning

Fredrik Fogelklou
VP, Parts & Logistics Solutions, Kalmar

Pravin Patil
Key Account Director, Cyient

Manoj Sahu
Industry Offering Head, Cyient

Jakob Hall
Global Digital Transformation Director, GE Vernova

Anthony Gray
VP EMEA, eGain

Pete Dineley
Strategic Client Director, eGain

Andrea Pelizzaro
Connected Services Manager, BU Decanters, Alfa Laval

Nahom Elias
Enterprise Account Executive, Teamviewer

Jonas Lindskog
Enterprise Account Executive, Teamviewer

Clinten van der Merwe
SVP, Head of Service, Tomra

Ray Rees
Head of Sales, Totalmobile

Christopher Walldoff
Regional Director, Nordics, Totalmobile

Holger Pietzsch
Director of Business Development, Moog Construction

Lucas Rigotto
CSO Liquid & Powder Technologies, GEA

Jon Henrik Laume Landsrød
Director of Aftermarket Services, Bertel O. Steen Defence & Security

Lisa Hellqvist
Managing Director, Copperberg

03. Thank you to our partners 2024

04. Register