How can service data benefit entire organizations, their products, and customers?
Join Aquant and Werfen for a session on leveraging non-traditional insights to:
- Take a holistic look at customer journeys and establish user success criteria
- Manage customer risk and escalations – while simultaneously improving customer experience and adoption
- Review, adjust, and standardize technician training
- Influence product roadmaps – making sure to assign enough resources to encourage proactive service
- Lead product launches – with the help of service records that illustrate real-world customer use and serviceability