01. Survey Report

Aftermarket Benchmark Survey Report 2019

This report creates the blueprint of a service transformation journey; a benchmark for service leaders within the industrial sector, regardless of where they currently stand (as change is a continuous journey with no endpoint), providing a view into what their peers are doing and what they themselves need to do to get to the next level.

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The report is divided into three key areas: Digital, Pricing, and Competence.

As manufacturers embark on a service transformation journey, their digital strategy will become a critical component of the journey’s success. What technologies are they investing in to support their initiatives, and how are they getting these integrated in their current IT infrastructure?

The industrial sector is under threat when it comes to talent and needs to redefine its place to the younger generations entering the workforce.