01. White Paper

What It Means to Differentiate Through Service Excellence

Achieving service excellence is no longer just a desirable goal for aftermarket organizations; it has become an essential factor in maintaining a competitive edge and ensuring long-term success.

Download the white paper


Customers are no longer satisfied with a mediocre customer experience; they demand exceptional service, personalized interactions, and quick resolutions to their queries or concerns.

These demands can pose a challenge for companies that have been operating for a long time, managing people and processes with spreadsheets, manually managed field service teams, and non-standardized agreements with dealers take time and resources. In order to truly provide the excellent service that customers demand, there needs to be a willingness to reassess operations from top to bottom and invest in a digital transformation.

Download our White Paper, done together with HCL, to gain insight into what it means to differentiate through service excellence.


HCLSoftware is a division of HCLTech (HCL) that operates its primary software business.

Part of the HCLSoftware portfolio, HCL Aftermarket Cloud is a comprehensive service lifecycle management platform for equipment manufacturers to differentiate through service excellence. Trusted by businesses worldwide, Aftermarket Cloud will help streamline your service value chain, deliver unmatched aftermarket services and attain your sustainability goals. For more information, visit the website.

Copperberg creates original content, on physical and digital platforms, bringing together the manufacturing community in order to grow and build relationships globally.

On a daily basis, we work hard to improve, develop and innovate our concepts and original content in order to ensure the best hands-on, real-life strategies for all our community members. Our ambition is to provide ideas, networking, and industry exchange between peers that inspires and leads to action. For more information, visit the website.

Aftermarket services have become a critical component in building strong customer relationships and driving continuous revenue streams.