COMPETENCE MANAGEMENT KEYNOTE LIVE FEED
How digitalization is shaping the future of training in the Aftermarket
Welcome to Copperberg’s live coverage of the “Competence Management Keynote: How Digitalization Is Shaping the Future of Training in the Aftermarket,” as part of the Aftermarket Virtual Summit.
The session is underway and it features a keynote talk by Mariam Lochoshvili, Marketing Manager EMEA at Sensata Technologies—who is joined by Copperberg’s Head of Content, Thomas Igou.
This keynote will take attendees through the challenges of in-person training and show them how today’s aftermarket organizations can solve such obstacles through digitalization.
Sensata Technologies, a company that employs 21,000+ people around the world, has judiciously developed the aftermarket’s first TPMS online training course and educational platform. In her keynote speech, Mariam Lochoshvili will reveal the salient findings gathered by the firm during the course of the project.
➤ Training sits at the heart of Sensata Technologies’ value proposition, outlines Mariam Lochoshvili.
➤ What are the key challenges of in-person training? Here’s a quick round-up, as outlined by the keynote speaker: human capital, high fixed costs, dependency on customers.
➤ Asked to pick between digital or in-person training, the great majority of attendees prefer the latter—in-person training, which requires more hands-on experience, adaptability, and interaction.
➤ Mariam Lochoshvili: “The question is not digital or in-person training. The question is the ratio between digital and in-person.”
➤ Mariam Lochoshvili cleverly observes that businesses should start seeing training as a major communication channel.
➤ Attendees are introduced to TPMS e-Training Course—a program that consists of three modules. Since March 2020, Sensata Technologies has received more than 2000 registrations globally.
➤ What’s next for Sensata Technologies? Mariam Lochoshvili reveals an exclusive look at TPMS Tech Talk—an online portal about educational topics.
➤ As Mariam Lochoshvili analyzes the results of her company’s training programs, she advises viewers to be open-minded and consider adding digital tools to their training portfolio, do research to identify the perfect ratio, and keep adapting.
Up Next: Keep an eye out for today’s interactive roundtable discussions:
– Moving Toward End-to-End Business Value Engineering
– Outcome-Based Service Contract Pricing: Risks, Challenges, and Best Practices
– Service KPIs Deep Dive: Are You Measuring What Matters?
All the virtual discussions will begin at 3:00 PM CET / 4:00 PM EEST.