Welcome to AI Field Service Survey Report 2021

The industrial sector has faced unprecedented changes driven by smart technology in recent years. With the advent of Industry 4.0, it was only a matter of time until AI was ready to work its way into the daily operations of field service organizations.

Download the report


We’ve interviewed field service leaders that serve almost every industry.

They have given us direct insight into their maturity levels and have enabled us to determine if the field service industry as a whole is poised for wider AI adoption.

Together with our partner SightCall, we’ve compiled our findings in this comprehensive report, focusing on three major topics: the current state of AI in field service, how field technicians benefit from AI utilization, and how to deploy AI within your organization.


SightCall is changing the future of service delivery with AR and AI visual assistance.

SightCall’s leading AR and AI-powered video cloud platform delivers live remote interactions between businesses and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote visual assistance, SightCall helps businesses transform their customer service and field service operations with the power of AR, AI, and live video. For more information, visit the website.

The time to start thinking about refining AI models is now.