Welcome to E-Commerce Survey Report 2021

A year ago, the world was engulfed in a state of VUCA (volatility, uncertainty, complexity, and ambiguity). The manufacturing sector was especially challenged by workplace changes and digital acceleration. Now, a year later, manufacturers feel ambitious and eager to polish their competitive edge—on an international scale.

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How will manufacturers accomplish their new commerce objectives?

How will they boost their online revenue and execute a global strategy that yields successful results in an increasingly digital and competitive environment? And where do they currently stand on their journey to achieving their international goals?

This report answers these key questions and more. By analyzing the current state of international commerce in manufacturing and looking at where companies stand in terms of local effectiveness, product complexity, commerce platforms, and future investments, we’ve gathered actionable insights that will enable manufacturers to evaluate their positioning and readjust accordingly.


Intershop is built to boost your business.

Intershop enables the world’s leading manufacturers and wholesalers to digitalize, transform, and boost their businesses. Our robust e-Commerce platform and cloud-based technology give B2B companies the power to establish and expand their digital presence, improve customer experience, and increase online revenue. To learn more about Intershop, please visit the website.

Evident helps B2B companies grow in an ever-changing digital world.

We create e-commerce platforms, customer portals and other digital solutions. With a 100% focus on B2B and 20+ years of experience, Evident identifies digital opportunities for manufacturers, distributors and service providers in Europe. We are consultants that create. To learn more about Evident, please visit the website.

As manufacturers are looking toward the future, they understand they need to change the way they approach online sales and global expansion.