Field Service Forum US Virtual Seminar

Right now, we are developing the programme for the 2022 seminar – taking place November 17th. Watch this space! In the meantime, download the full Post Event Report for our 2021 US seminars.

01. CONTENT

In 2020, we’ve seen an increased focus on the adoption of advanced technology to close the skills gap and optimize the performance of assets in the field service industry.

A year later, the focus has shifted from adoption to developing transformational service business models and generating more value to increase customer satisfaction. The virtual Field Service US Seminar hosted by Copperberg on the 18th of November, 2021, shined a light on how leading companies in the industry are leveraging digital to transform their service and boost customer satisfaction.

The 2021 field service panel, consisting of C-suite representatives from Thermo Fisher Scientific, ProntoForms, PTC, Flowserve Corporation, 3D Systems Corporation, and Aquant, provided a valuable roadmap for securing the future of field service in a digital-first environment. What follows is an overview of the most actionable insights collected from our panel, ranging from the key drivers of digital transformation in the field to the main requirements for meeting changing customer demands.

Right now, we are developing the programme for the 2022 seminar – taking place November 17th. Watch this space! In the meantime, download the full Post Event Report for our 2021 US seminars.

02. SPEAKERS

The 2021 Field Service Forum US Seminar provided a valuable roadmap for securing the future of field service in a digital-first environment.

03. SCHEDULE AT A GLANCE

S — 01

Chairman Intro

Lisa Hellqvist, Managing Director, Copperberg

S — 02

KEYNOTE – Developing transformational service business models and roadmaps for business and customers today and for the rapidly changing and increasingly digital service world of the future

Stephen Hodson, Senior Director Global Services, Thermo Fisher Scientific

S — 03

KEYNOTE – The Future is NOW. Accelerate your digital transformation today, to secure your field service tomorrow

Aly Mawani, Vice President – Client Success & Operations, ProntoForms

S — 04

KEYNOTE – Predict, Act and Protect: generating value with Flowserve’s Red Raven connected products offering

Kevin Foster, VP IoT Marketing, PTC

Aric Zurek, VP, Marketing, Technology, & Engineering, Flowserve Corporation

S — 05

How 3D Systems is adapting service to meet changing customer demands

Jason Smith, Director of Field Service, EMEA&I, 3D Systems Corporation

Sidney Lara, Service Principal, Aquant

S — 06

Panel Debate: What is the future successful Field Service Operation?

S — 07

Closing Remarks

Lisa Hellqvist, Managing Director, Copperberg

02. LEARN MORE

Want to see what was discussed during past events? Download the 2021 Post Event Report.

03. JOIN US

Interested in becoming a partner? Contact Amjy Hussain today!

04. DOWNLOAD THE REPORT