The industry has been undergoing a huge transformation over the last couple of years.
We have started to serve our customers remotely. We have transferred a lot of the maintenance aspects into self-service portals. We expect a connected installed base and we’re moving towards a true predictive maintenance model. But, we need to take it step by step in order to close the gap between our starting point and our destination.
In this webinar, we’re going to cover how the world-leading manufacturer GEZE innovated their service offering with the right set of data and how their service operation has undergone a transformation in order to position their service offering and offer their customer a stronger value proposition.
By being able to move towards a more data driven model we are setting the scene to move towards a fully predictive model, but we all have to start somewhere and we have to optimize every step of that journey. Our customers have rising expectations and it is important that we meet them and service is a very important tool to maintain your existing customers and, when done correctly, make a real impact on your organization’s bottom line.
How can you leverage that data to optimize your service efficiency and improve KPIs such as engineer utilization rates, first-time fixed rates, and others?