Field Service Summit:
April 7th 2020

At the 4th Annual Field Service Summit UK in April 2019, more than 120 field service directors gathered to discuss the Experience Economy and how it translates to direct economic gains, more returning customers and differentiation as a premium service. A series of thought-provoking roundtables addressed how service leaders can drive transformations in their field services, increase their engineer’s efficiency through better competence management and use the latest technology such as AI, IOT and AR/VR. The main crux being how all of these technologies can allow the service leaders to create Disney like experience for their customers.

A slew of leading solution providers joined to share qualitative insights into device connectivity, Augmented Reality, Artificial Intelligence and machine learning and explain how service directors can transform these concepts into tangible assets for their entire service lifecycle operations. In 2020, The Field Service Summit returns, but for the first time as a virtual Summit, with an even more engaging value proposition:‘’A step towards Smart Field Service’’. At the turn of the decade we seek answers to 3 main questions:

• Why let go of control and allow RPAs to take over your backend?
• How to integrate robots into your field service workforce?
• What do you do to manage your customers increasing expectations with cross-industry comparison?

April 7th 2020
Virtual Summit
Online
World Wide Web
If you would like to join the Field Service community please see below a full range of solutions available:

• Full Conference Access
• Full online community Networking
• Full online community Discussions
• Full Conference Material
• Access to Solution App
• Exclusive Field Service Webinars
• Exclusive Field Service Podcasts
• Dedicated Field Service Solutions Expert
• Field Service 2019 Survey Report

Spare Parts Summit:
April 8th 2020

Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviors (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is the only key to success.

While being able to sell parts online to customers all over the world has become a necessity for both large and small enterprises, what impact does e-commerce have on an organization’s pricing strategies, and logistics channels?

3D Printing is another futuristic technology that can directly impact spare parts businesses and it would be mean a lot for a company’s inventory management. However, is the technology a short term reality, or a futuristic dream?

Join us in April 2020, for a unique one-day virtual event with your peers to discuss and share the strategies to ensure your customers get the right part at the right time, at the right price.

April 8th 2020
Virtual Summit
Online
World Wide Web

If you would like to join the Spare Parts community please see below a full range of solutions available:

• Service Mastery Day
• Full Conference Access
• Full Conference Material
• Access to Solution App
• Exclusive Spare Parts Webinars
• Exclusive Spare Parts Podcasts
• Dedicated Spare Parts Solutions Expert
• Spare Parts 2019 Survey Report

Pricing Excellence:
May 12th-13th 2020

We are at the brink of exponential growth. Changing customer behaviours, shifting competitive landscape, rise of protectionism across the Western world, and acceleration of new technologies are drastically changing society and businesses alike. And the Pricing Function, with an ever-growing influence on customer experience, is not immune to this change.

The 8th MPEC will bring together 80+ pricing leaders to focus on how they can solidify their position within their organizations to tackle increased global competition, different prices in different markets, and lack of understanding of customer value drivers.

Key Topics:
• Centralized vs Decentralized Pricing
• Digital Pricing
• Customer Value Management
• How to build a Pricing Strategy in B2B
• Machine Learning applied to Pricing

May 12th-13th 2020
Virtual Summit
Online
World Wide Web

If you would like to join the Pricing Excellence community please see below a full range of solutions available:

• Service Mastery Day
Online Workshop A or B
• Full Conference Access
• Full Conference Material
• Access to Solution App
• Exclusive Pricing Excellence Webinars
• Exclusive Pricing Excellence Podcasts
• Dedicated Pricing Excellence Solutions Expert
• Pricing Excellence 2019 Survey Report

Field Service Forum:
June 3rd-4th 2020

In 2020, Field Service Forum returns with an even more engaging value proposition: “Jumping the Chasm: Realisations in the Digital Era”.

We take a dive at:

• Strategy: How is your service strategy allowing you to maximise the utilisation of technology and helping realise the ROI on technology investments so far,
• Process: How focussing on processes and outcomes can help leverage the technology to improve employee efficiency.
• Competence Management: How working and developing employee competencies leads to realising and exceeding the customer’s expectations.

June 3rd-4th 2020
Virtual Summit
Online
World Wide Web

If you would like to join the Field Service community please see below a full range of solutions available:

• Service Mastery Day
Online Workshop A or B
• Full Conference Access
• Full Conference Material
• Access to Solution App
• Exclusive Field Service Webinars
• Exclusive Field Service Podcasts
• Dedicated Field Service Solutions Expert
• Field Service 2019 Survey Report

Aftermarket Business Platform:
October 21st-23rd 2020

Now in its 14th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders. The industrial sector is undergoing a major transformation due to constraints from globalization, digitization and changing customer behaviors. Organizations who want to stay at the forefront are shifting their focus from transactional-based business models to complete service providers focused on delivering availability, outcome, and performance.

The Aftermarket Business Platform will gather 200+ Service Leaders from across Europe and offer you different views on the uberization of services.

Over the course of three days, you’ll get the opportunity to learn from your peers, get inspired by business gurus, explore the latest technological solutions, and grow your professional network of Service Leaders.

We look forward to seeing you there!

21-23 October 2020
Vienna,
Austria
If you would like to join the Aftermarket community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive Aftermarket Webinars
• Exclusive Aftermarket Podcasts
• Dedicated Aftermarket Solutions Expert
• Aftermarket 2019 Survey Report
• Access to Expert Aftermarket Q&A Sessions *Membership Valid until 31st December 2019

e-connect Europe:
November 18th-19th 2020

Copperberg is proud to present its new business platform for E-commerce leaders to Connect with each other and build a successful online sales strategy: e-connect Europe. In our current age of do-or-die digital transformation, e-commerce represents both the greatest opportunity and threat to manufacturing organizations. The online world offers access to a vast pool of potential customers, and the opportunity to profile customers for complexity reduction or value offering. At the same time, it opens the door to new and non-traditional competitors and pirates, dilutes value creation communication, and challenges a company’s control on its prices. E-Connect Europe will gather 120+ ecommerce leaders to share, discuss, and network on how to create a successful ecommerce strategy.
November 18th – 19th
Stockholm
Hotel Birger Jarl

If you would like to join the e-connect community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A, B or C
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive e-connect Webinars
• Exclusive e-connect Podcasts
• Dedicated e-connect Solutions Expert
• e-connect 2020 Survey Report

EAM NXT:
Date TBC

EAM NXT 2020 is Europe’s only event specifically for asset-intensive industries with over 90 C-level delegates dealing with Asset Management, Maintenance and Operations from Manufacturing, Utilities, Energy and Transportation Industries. EAM NXT 2020 will be held on the 4th and 5th of March in Germany. Engage with the audience through keynotes, round-table discussions, focus sessions and over 600 minutes of structured networking breaks.

We take a look at three main topics:
– how new technology can help improve asset health with continuous insights from data through use of ML and AI.
– how to keep your strategic asset management plan up-to-date and convert better asset transparency into more uptime.
– how industry leaders have integrated their IT and Maintenance departments through competence development, better maintenance scheduling and employee training.

If you would like to join the EAM NXT community please see below a full range of solutions available:

• Service Mastery Day
• Pre-Event Workshop A or B
• Full Conference Access
• Full Networking
• Networking Dinner
• Full Conference Material
• Access to Solution App
• Exclusive EAM NXT Webinars
• Exclusive EAM NXT Podcasts
• Dedicated EAM NXT Solutions Expert