The global pandemic took us all by surprise. For manufacturers, this resulted in a growing backlog of scheduled and unscheduled maintenance events and inventory levels as service leaders struggled with restrictions on travel and on-site work, reduced recovery rates for parts and dwindling inventory.
The main points of discussion were:
- Discussing efficient methods to manage the upcoming post-Covid demand wave in service operations.
- Begin to pave a path to digitize and optimize the service parts supply chain.
- Build resilience and flexibility in your business for the next disruption – big or small.