Is Selling Direct to Consumer the answer? Join us to discuss how manufacturers should meet the increasing expectations of today’s customers.
Digital transformation has raised the bar for Industrial Manufacturers to future-proof customer experience. Many organizations have embarked on digital transformation journeys to optimize their performance and cater to the evolving demands of their modern buyer. Due to the pandemic we were forced to realize and appreciate the importance of digital maturity. Business-as-usual was put on a halt, limiting in-person interactions and affecting daily operations and processes.
As such, many have expedited their digital transformation initiatives, fast-tracking their digital adoption and experiencing a shift in mindset. Now, companies look at their solutions with a fresh perspective, accepting that traditional business processes are unreliable and considering new, innovative ways such as the marketplace model to ensure business continuity—not only in times of crisis but also in the new, digitally-driven reality shaped by the pandemic.
The value chain in B2B commerce has shifted and success will require B2B Manufacturers to get closer to their customers than ever before. Online sales are constantly increasing and the expectations of customers for eCommerce are rising, many have become convinced of the importance of digital integration for the future. A D2C model is certainly an option for manufacturing brands to consider – with its advantages and risks. However, what is important to remember is that success will come to those who make the necessary effort to nurture their consumers and offer them quality content and shopping experiences.
In this interactive virtual roundtable discussion our moderators will walk you through the most important aspects to consider by sharing learnings from customer cases such as Toyota Material Handling, Airbus Helicopters, Satair and ABB.
Join us to discuss the benefits, but also how to overcome potential risks, with moving into a D2C business model:
How to build direct customer relationships without channel conflict?
- How to deliver a better customer experience with broader assortment competitive pricing and integrated seller performance management tools.
- Transparent communication between sellers and customers where appropriate.
How to leverage data to inform portfolio planning and balance supply?
- How to leverage customer purchasing data to inform future R&D and category expansion.
- Expand supply sources to reduce out of stocks and manage substitutions.
- Increase your average transaction value by offering a broader assortment.
- Increase forecast accuracy & optimize demand balancing.
How to establish better visibility and alignment across distributor networks to reduce working capital?
- Onboarding with self-service seller tools.
- Efficiently manage marketplace operations with workflows designed for scale.
- Streamlined order management.